Experience

Gilmore Doculink

• Canada
• Printing Services
• 1 - 100 Employee

• Manager, Business Solutions

  • Jun 2020 - Present

• Senior Business Analyst

  • Sep 2017 - Jul 2020

  Analyzed data from various sources in order to provide business insights and support.Collected intelligence for various customer requirements and assisted in clearly defining these to a variety of stakeholders.Created Business Requirements Documentation and technical specifications documents for program builds.Preformed data analysis for clients changing/upgrading their program, as well as troubleshooting data challenges for live and new systems.Continuously assisted in improving the processes of clients and company, providing recommendations for senior management.Handled and prioritized incoming request for program changes and implementation.Assisted in the initial “kick-off” meetings for various clients and planning meetings with implementation and programming/IT resources.Trained new hires on tools, applications and processes.Engaged with all escalation challenges internally and with clients.Responsible for troubleshooting challenges with production and automation. Show less

• Implementation Manager/Manager of Business Operations

  • Jan 2013 - Sep 2017

  My current responsibilities range from supervising a team of highly skilled implementation managers and coordinating my own implementation projects. I also have duties ranging from hiring and training, to supporting the total solutions offered by the Gilmore Doculink family. I work closely with IT, Programming and the Production floor to ensure the end-to-end solution that each customer needs, is fulfilled to their complete satisfaction.

• Team Lead - Project Coordination Supervisor

  • Jul 2011 - Jan 2013

  Reviews existing project direction on an ongoing basis.Acts as lead providing information and guidance to others.Distributes work to coordinators on assigned team of 12Responsible for upkeep of team morale.Maintains all day to day account activities.Maintains an evenly distributed workflow for each individual coordinator on assigned team.Prioritize workloads.Monitor training requirements within team and communicate to Manager, Business Operations.Ensure all workloads maintained in the absence of a team member.Participate in daily production meetings.Ensure all accounts on assigned team are cross-trained with coordinators on assigned team.Acknowledges and enforces quality policies and procedures.Maintains existing accounts/workload.Overall status management of specific accounts.Monitors each job through each stage of production to ensure that deadlines are met.Provides support to sales staff to develop solutions for client requests.Completes production and the necessary supporting documentation as per customers job specifications.Acts as a liaison between sales staff and clients and internal departments.Follow all corporate policies and procedures pertaining to Environmental and Occupational Health & Safety Management Systems.Fulfill all duties and responsibilities pertaining to health and safety under the Occupational Health and Safety Act. Show less



Gilmore Global

• Canada
• Software Development
• 1 - 100 Employee

• Account Manager

  • Jun 2010 - Jul 2011

• Customer Service Representative

  • Jun 2008 - Jun 2010


Dell Canada
• Canada
• IT Services and IT Consulting
• 200 - 300 Employee
• Technitian

  • May 2007 - May 2008