Experience

Relevate

• United States
• Real Estate
• 1 - 100 Employee

• Marketing and Business Development

  • Apr 2016 - Present



Cardinal Solutions

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Business Analyst

  • Sep 2012 - May 2013

  •Responsible for the accuracy and quality of individual deliverables generated at each step in the software development life cycle. •Responsible for project status reporting to the appropriate client contact, Practice Manager and Solution Team Leader at Cardinal. •Responsible for managing and prioritizing individual tasks and responsibilities. •Understood and adhered to Cardinal Solutions’ and clients’ standard project development methodologies and policies/procedures. •Maintained assessed level of expertise as defined by Cardinal’s management staff. •Participated in the process of designing, coding, testing, debugging, configuring, and documenting software. •Attended client meetings with other Cardinal management personnel. •Applied generally accepted programming standards and techniques to assure efficient program logic and data manipulation. •Provided technical and professional guidance (“mentor”) to consultants in lower level roles. Show less



American Red Cross

• United States
• Non-profit Organizations
• 700 & Above Employee

• Donor Recruitment Representative

  • Nov 2009 - Sep 2012

  •Identified, developed and implemented creative strategies to attract, manage and retain potential blood drive Sponsors and feeder groups for existing blood drives. •Identified and applied appropriate methods to ensure efficient scheduling of blood drive by assigned Sponsors to meet weekly and monthly and annual collection goals. •Provided sufficient organizational and operational support to sponsor contact to ensure achievement of collection operation and annual goals. •Scheduled and implemented education programs for Sponsor contact, recruitment committees, line volunteers and volunteer telerecruiters within assigned groups to assist in meeting collection objectives and to comply with all ARCBS directives, Code of Federal Regulations, local operating procedures and other related regulatory requirements. •Developed a working knowledge of the community, its government, demographics and organizations. Applied that knowledge to all aspects of servicing Sponsor groups and the expansion of the program. •Coordinated activities with appropriate collections personnel to ensure a positive Sponsor and donor experience and smooth, efficient operations. •Maintained accurate records in Hemasphere to provide tracking and statistical data on Sponsor group performance. •Appropriately utilized tools and technology provided by the organization to enhance customer service, efficiency and productivity. •Performed all duties and responsibilities in compliance with standard operating procedures, Safety Quality Identity Potency Purity (SQUIPP), regulations outlined in the Code of Federal Regulations (CFR), Occupational Safety and Health Administration (OSHA) and other applicable Federal, state and local regulations. Show less



Author Rosalind Noonan

• Portland, Oregon Area

• Independent Proofreader

  • Apr 2009 - Jul 2011

  •Proofread “Snow Angels” (New York Times Best Seller), “Miracle on Main Street,” “In a Heartbeat” and “The Daughter She Used to Be” for author Rosalind Noonan. •Proofread “Snow Angels” (New York Times Best Seller), “Miracle on Main Street,” “In a Heartbeat” and “The Daughter She Used to Be” for author Rosalind Noonan.



YWCA Lower Cape Fear

• Wilmington, NC

• Development Director

  • Aug 2008 - Apr 2009

  •Raised over $60,000 at the Purse & Passion fundraiser after only being in the job for ten weeks. •Responsible for the integrity and image of the YWCA in all public relations and communication initiatives, and to represent the agency in the community. •Worked in concert with the Executive Director, Assistant Executive Director, Executive Assistant for Finance and Operations and program directors to develop a yearly Financial Development Plan. •Developed calendar and plan of work for duties to implement Financial Development Plan to contribute to the fiscal health of the agency. •Oversaw fundraising database system, ensuring accurate and up-to-date information in conjunction with the Office Manager and Assistant Executive Director. •Maintained complete and accurate records of all gifts and pledges; acknowledge receipt in a timely manner, bill current and outstanding pledges monthly in conjunction with the Office Manager and Executive Assistant for Finance and Operations. Show less



Carquest Auto Parts

• United States
• Motor Vehicle Manufacturing
• 700 & Above Employee

• IT Business Analyst

  • Sep 2005 - Jan 2008

  •Redesigned and implemented HEAT ticketing system upgrade for 250 users, including tier 1, tier 2 and tier 3 helpdesks. Helpdesk currently supports 20,000 employees, 3000 stores and 50 distribution centers nationally and internationally.•Created training manuals and conducted training classes for IT and non-IT users on processes and procedures related to the helpdesk ticketing system.•Created documentation related to SLAs and SLOs.•Reviewed and maintained training materials online in InfoRouter.•Worked with IT and non-IT departments to ensure compliance with established processes and procedures, especially as it pertains to ITIL.•Provided QA by executing test scenarios to validate the performance of planned process and system changes. •Provided process modeling, requirements, and testing for all assigned projects.•Analyzed and recommended changes in business operations.•Established and maintained documented business processes for the corporation. Show less

• Telecom Business Services Manager

  • Feb 2003 - Sep 2005

  •Managed 14 employees overseeing their projects, trouble tickets, work orders, and invoicing.•Scheduled, coordinated, and led conference calls between JCON, Telecom, IT, store representatives and our local exchange carriers. •Setup, monitored and implemented project requirements, timelines, and task list assignments to responsible parties.•Coordinated monthly meetings with vendors to discuss accounts and contracts (AT&T, BellSouth, MCI, SBC, Verizon, Sprint, and Nextel).•Took a lead role in re-negotiating contracts for GPI leading to a 10% reduction in telecom cost.•Addressed, updated, and answered any questions and concerns to our Vice Presidents, General Managers, and Regional Managers regarding developments and processes for our 50 Distribution Centers and 3000 Show less

• Telecom Analyst

  • Oct 2000 - Feb 2003

  •Project-managed store moves, store closings, and store acquisitions. Coordinated with store manager, RM, GM, VP, technician, and vendor.•Answered incoming calls to the Telecom helpdesk and opened appropriate trouble ticket or work order to assist the caller. Coordinated request with customer and vendor. Updated tickets with changes and resolutions. •Updated Telecom database with additions, deactivations, and changes in inventory for customer premise equipment, local lines, long distance accounts, wireless phones, calling cards, and conference accounts. Show less