Julia Pollard
Senior Weddings and Events Planner at The Barn Brasserie | Great Tey- Claim this Profile
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German Native or bilingual proficiency
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English Full professional proficiency
Topline Score
Bio
Experience
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The Barn Brasserie
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United Kingdom
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Restaurants
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1 - 100 Employee
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Senior Weddings and Events Planner
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Jan 2019 - Present
Managing all wedding and event enquiries Pre-event coordination including viewings, planning meetings, menu development and quote building Event coordination on event/wedding day including set up, staff allocation and management and running order of the day Management of invoicing and payments for weddings and events Maintaining restaurant website independently and in conjunction with external resources Maintaining 3rd party website listings Tracking wedding and events revenue Creating and posting content for social media & email marketing Review of all existing and implementation of new standards within department Training of new staff members Show less
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Galvin Restaurants
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United Kingdom
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Hospitality
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1 - 100 Employee
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Reservations and Event Manager
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Feb 2010 - Sep 2016
• Part of the opening Management team at Galvin La Chapelle & Café a Vin• Initial development and ongoing training for the restaurant reservations system (Quadranet)• Creating and implementing all skills & standard manuals for reception and reservations, which has since been rolled out across the Galvin portfolio• Responsible for recruitment, retention and training for reception and reservations team• Responsible for reservations and group/private dining bookings for 5 restaurants• Responsible for exclusive hires for up to 250 guests• Organising successfully private dining events, drink receptions, wedding receptions • Creating and updating function sheets for a precise handover to the front and back of house team, ensuring a smooth running of the event on the day• Show rounds with concierges, PA’s and Event enquiries• Networking and representing Galvin Restaurants at hospitality events• Maximising covers for various events within the company• Creating and Analysing covers and reservations reports• Building personal relationships with Concierges and PA’s• Invoicing & Deposit control• Database maintenance• Creating promotions on 3rd party websites • Maintaining internet availability for 3 restaurants• Assisting Management with secretarial duties & Diary Management• Attending Management/ Marketing Meetings and taking Minutes• Prepare correspondence on behalf of the General Manager• Assisting with social media updates• Maintaining and updating webpage• high-profile clientele Show less
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Reception Manager
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Oct 2009 - Feb 2010
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Terroirs Wine Bar
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London, England, United Kingdom
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Head Receptionist
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Apr 2009 - Sep 2009
•Setting standards with regards to reception and reservations •Coordinating between front of house and kitchen •Meeting & greeting customers •Taking table reservations, group bookings •Setting standards with regards to reception and reservations •Coordinating between front of house and kitchen •Meeting & greeting customers •Taking table reservations, group bookings
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Launceston Place D&D
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London, England, United Kingdom
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Head Receptionist
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Apr 2008 - Apr 2009
•Part of the opening management team for D&D’s premier fine dining restaurant •Advertising job vacancies, hiring new staff, payroll, writing rota for all front of house departments •Ensure given revenue targets are achieved •Coordinating between front of house and kitchen •Meeting & greeting customers •Taking table reservations, group bookings •Responsible for private dining room bookings and event bookings •Leading the reception team, training new staff members •Part of the opening management team for D&D’s premier fine dining restaurant •Advertising job vacancies, hiring new staff, payroll, writing rota for all front of house departments •Ensure given revenue targets are achieved •Coordinating between front of house and kitchen •Meeting & greeting customers •Taking table reservations, group bookings •Responsible for private dining room bookings and event bookings •Leading the reception team, training new staff members
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IHG Hotels & Resorts
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United Kingdom
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Hospitality
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700 & Above Employee
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Guest Relations Associate
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Apr 2007 - Apr 2008
•Meeting & greeting clients•Checking guests in and out•Dealing with complaints and queries•Providing advice and assistance•Booking taxis and couriers
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Guest Service Agent/Front Desk
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Apr 2006 - Mar 2007
• Meeting & greeting clients• Checking guests in and out• Dealing with complaints and queries• Providing advice and assistance• Booking taxis and couriers
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Roomservice and Clublounge Attendant
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Aug 2005 - Mar 2006
• Pre-Opening the new 5* Hotel InterContinental Duesseldorf• Taking room service orders• Meeting & greeting clients in the VIP Club Lounge
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Best Western Hotels & Resorts
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United States
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Hospitality
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700 & Above Employee
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Hotel Management Education; Degree: Hotel Specialist
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Jul 2002 - Jun 2005
• Check in; Check Out; • Reservations • Office organization • Writing offers and contracts • Client appointments • Incoming and outgoing mail • invoice controlling • Supervising the breakfast room • Responsible for Functions/Meetingrooms • Taking orders and serving dinner in the restaurant • Check in; Check Out; • Reservations • Office organization • Writing offers and contracts • Client appointments • Incoming and outgoing mail • invoice controlling • Supervising the breakfast room • Responsible for Functions/Meetingrooms • Taking orders and serving dinner in the restaurant
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Education
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Berufskolleg Ost der Stadt Essen
Hotelfach Frau (Hotel specialist), Chamber of Industry and Commerce Diploma in the Hotel Management -
Freiherr-vom-Stein Gymnasium
Abitur