Service lane manager

• Jun 2021 - Present

SERVICE ADVISOR

• Jun 2014 - Jul 2022

• Greet customers and assist them with any inquiries they may have • Perform vehicle walk around and documentation of customer concerns to enable the Technician to properly diagnose and service the vehicle. •Consult with customer on applicable service specials. • Prioritize required services, and be prepared to provide options upon request. •Document declines for services and ask for follow-up on future service considerations •Keep customer informed on completion times, service expenses, and possible changes. • Remained involved with delivery of vehicle to customer upon completion to assure all customer concerns can be addressed. •Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled. •Spend quality time building relationship with the customer. •Know the product well enough to answer characteristic and operational questions regarding the customer’s vehicle. Show less

Service Advisor

• Jan 2013 - May 2014

Advised customers about necessary service for routine maintenance. • Help identify a mechanical problem by questioning the customer or doing a visual inspection or road test. • Confer with customers about inspection results, recommend corrective procedures, and prepare work order for needed repairs. • Prepare a repair order showing time, cost, and labor estimates for service. • Write a brief description of the problem on the repair order to help the mechanic locate the problem. • Explain the work performed and the charges to the customer. • Handle customer complaints. Show less

Service Writer

• Mar 2009 - Mar 2012

Advised consumers at dealership about the need for regular maintenance. Listened to their concerns and their requirements, then prepared orders that describe the problem, the potential fixes needed, the time it takes to complete the repair and the estimated cost, broken down by labor and parts. For customers who couldn't afford or didn't want the recommended repairs, I offered alternatives and explained the consequences of those options. Finally, I handled any complaints the customer may have had and made sure they were satisfied with the service. Technical Skills Able to diagnose problems based on what the customer initially told me and by asking the right questions. They then I visually inspected the area of concern for additional clues before conveying this information accurately to mechanics, who can locate the problem and apply the correct fix. When the mechanics are done, I translated complex automotive terms and procedures into something that consumer would understand. Explained how repairs were made and justified the consumer’s cost. Show less

Collections Supervisor

• Oct 2006 - Oct 2010

Legal Assistant

• Jan 2003 - Sep 2006

•Kept cases organized by establishing and organizing files; monitoring calendars; meeting deadlines; documenting actions; inputting information into file database and case management software; confirming case status with attorney. •Helped develop cases by maintaining contact with people involved in the case; scheduling depositions; preparing and forwarding summonses and subpoenas; drafting complaints; preparing and filing discovery requests; preparing responses to opposing counsel; generating status reports. •Kept clients informed by maintaining contact; communicating case progress. •Maintains case costs by verifying outstanding balances with attorney, clients, and providers. •Supports case preparation by preparing case summaries and materials for mediation conferences; preparing pleadings; monitoring and obtaining discovery responses; organizing materials for team case review. •Enhances trial proceedings by organizing evidence; preparing exhibits; scheduling witnesses; ensuring that witnesses are ready when needed; taking courtroom notes. •Updates job knowledge by participating in educational opportunities; reading professional publications. •Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. Show less