Scrum Master

• Feb 2021 - Present

Operations Manager

• Oct 2014 - Feb 2021

Oversee day to day operations for the company to ensure business runs seamlessly. Consult with Founder and CEO to set corporate objectives and strategies. In charge of communicating those goals to the team, coordinate resources, then track progress and success. Coordinate and implement company development projects such as offered service changes, new technologie systems, etc. Manage a staff of 70 that includes middle management, marketing, and our team of dog walkers. Handle construction, recruitment, hiring, and training of all positions to accommodate company growth. Conduct group and individual meetings to provide support in addition to confirming expectations and deadlines are met. Prioritize efficiency and proposed then implemented Stand Up meetings inspired by Scrum Methodology for quicker and more efficient team collaboration in 2020. Work cross functionally to resolve the company’s most complicated or urgent customer service issues and follow through to ensure resolution. Resulting in high customer retention and an increase in customer referrals through recommendations as well as online reviews. Drive sales by working with potential clients to determine the best options for their specific needs. Be an advocate and voice for the prospect and current customers within the team. Create, document, and maintain standardized processes to improve company performance and customer satisfaction. Including but not limited to employee reviews, new technology implantation, and growth assessment documentation. Show less