Experience

AllTran Logistics

• United States
• Truck Transportation
• 1 - 100 Employee

• Customer Service Representative

  • Jul 2018 - Present

  Customer service support for Alltran, a trucking and logistics company specializing in flat bed and heavy haul freight. Customer service support for Alltran, a trucking and logistics company specializing in flat bed and heavy haul freight.



Paddison Pre-War & Model T

• Business Owner

  • Apr 2016 - Present

  Co-owner of a small antique auto restoration shop specializing in the preservation and repair of pre-war automobiles. Co-owner of a small antique auto restoration shop specializing in the preservation and repair of pre-war automobiles.



GT Star Logistics

• Customer Support Manager

  • Aug 2015 - Present

  GT Star is an authorized agent of GlobalTranz, one of the largest and fastest growing Freight Brokerage firms in the U.S. with annual revenue of $500+M. With decades of combined experience in the transportation industry, our team is well equipped to fulfill your transportation and supply chain needs.Our mission is to provide superior logistics, supply chain, transportation and technology solution that streamline shipping processes and reduce overall freight costs while increasing efficiency and providing unmatched service to our customers and vendors. GT Star Logistics services leverages over 25,000 shippers through our agent status with GlobalTranz. This allows us to provide a full suite of transportation services including: Less-Than-Truckload, Full Truckload, Supply Chain and Expedited Services.



Clear Lane Freight Systems, LLC

• Customer Service Lead

  • May 2013 - Aug 2015

  Customer Service Support: Order Entry, Tracking, Spot quotes, coordinating pick ups and deliveries. Responds to/resolves escalated and time sensitive customer and carrier related issues Available support for employees providing appropriate coaching, direction and resolution. Assists the manager with daily operation of the call center to include the development, analyses and implementation of staffing, training, scheduling and recognition programs. Assists the manager with establishment of work procedures and processes that support the company and departmental standards, procedures and strategic directives.



General Transportation Services

• United States
• Truck Transportation
• 1 - 100 Employee

• Customer Service Representative

  • Feb 2012 - May 2013

  Customer Service - Account management for a 3PL freight brokerage firm. Assisting customers in quotes for LTL, Partial Truck Load, Flatbed, Vans, Partial Van and Refer shipments. Shipment tracking, order entry, coordinating pick ups and delivery schedules, order entry, resolving shipment concerns, building and maintaining successful client relationships. Customer Service - Account management for a 3PL freight brokerage firm. Assisting customers in quotes for LTL, Partial Truck Load, Flatbed, Vans, Partial Van and Refer shipments. Shipment tracking, order entry, coordinating pick ups and delivery schedules, order entry, resolving shipment concerns, building and maintaining successful client relationships.



RS Medical

• United States
• Medical Equipment Manufacturing
• 300 - 400 Employee

• Customer Service Representative

  • Apr 2008 - Feb 2012

  Customer Service in a small call center setting for a national DME company. Customer service including but not limited to technical support, Patient instruction and compliance, special projects, tracking reports, sales, conflict resolution, patient benefits and medical billing experience. Experience also in compliance documentation for Medicare. Customer Service in a small call center setting for a national DME company. Customer service including but not limited to technical support, Patient instruction and compliance, special projects, tracking reports, sales, conflict resolution, patient benefits and medical billing experience. Experience also in compliance documentation for Medicare.



Nautilus

• Renewables & Environment

• Customer Service Representative

  • Apr 2007 - Apr 2008

  Customer Service Representative in a large call center environment for a global fitness company. Sales experience, order entry, technical support, and fitness education. Customer Service Representative in a large call center environment for a global fitness company. Sales experience, order entry, technical support, and fitness education.