Agile Progam Manager / Scrum Master

• Aug 2021 - Present

Director - Business Development

• Jan 2022 - Present

Agile Program Manager

• Jul 2018 - Aug 2022

Fulfilling RBC Ventures vision to go beyond banking by building innovative and value-adding consumer-focused solutions for all Canadians, lead execution of Ampli, Canada's newest cashback program now available on iOS and Android. For more on the product, please visit ampli.ca Fulfilling RBC Ventures vision to go beyond banking by building innovative and value-adding consumer-focused solutions for all Canadians, lead execution of Ampli, Canada's newest cashback program now available on iOS and Android. For more on the product, please visit ampli.ca

Sr Project Manager / Sr Scrum Master

• May 2017 - Aug 2022

Lead award-winning technology projects and strategic initiatives within Personal and Commercial Banking that result in increased client engagement, revenue generation and cost efficiency:- Form, lead and motivate cross-functional teams for high performance and focus on results- Focus on client needs and value delivery with minimum time-to-market - Build long-term trusting relationship with all partners while balancing competing priorities - Apply in-depth knowledge of product, project and software development lifecycles, design thinking and project management methodologies (Agile, Iterative Waterfall) to achieve best results- Ensure regulatory, security, legal, privacy, risk and accessibility needs are addressed- Manage project resources and financials to achieve project benefits within the planned budgetRBC Performance Awards: T&O Innovation and Technology Award, Technology and Operations Team award for 2017, Individual and Team Quarterly Performance Awards

Project Manager / Scrum Master

• Apr 2015 - May 2017

Led product improvement, marketing and CRM projects for variety of products including Credit Cards, Mutual Funds, Wire Transfers and Personal Banking Accounts (both stand-alone and under Transformational programs) enabling new technology solutions for Personal and Commercial clients. RBC Performance Awards: RBC Cross-functional Team Award

Sr. Business Analyst

• Nov 2012 - Apr 2015

Led requirements gathering and new technical solution implementation of two reporting redesign projects within Sales and Service Optimization that supports daily sales and service reporting needs for over 25,000 Canadian Banking sales professionals and sales leaders.RBC Performance Awards: RBC Cross-functional Team Award

Sr. Business Systems Analyst

• Sep 2008 - Nov 2012

Implemented Basel II enterprise wide solution that includes over 20 data feeds and Credit Reporting engine, supporting regulatory reporting needs for +120M institutional client accounts. Designed solution for Client Financial Reporting initiative for 4 custody platforms that support 450M securities and processing over 160M transactions per day. RBC Investor Services Awards: RBC Investor Services Catalyst Award Implemented Basel II enterprise wide solution that includes over 20 data feeds and Credit Reporting engine, supporting regulatory reporting needs for +120M institutional client accounts. Designed solution for Client Financial Reporting initiative for 4 custody platforms that support 450M securities and processing over 160M transactions per day. RBC Investor Services Awards: RBC Investor Services Catalyst Award

Business Analyst

• Oct 2002 - Aug 2008

As a SME for Fixed Income, led requirements gathering for bank wide Basel II regulatory project; implemented new CICA (Canadian Institute for Chartered Accountants) standards; led Fixed Income mission critical application upgrades / enhancements and managed vendor. Completed process / technology alignment analysis for GKST integration following it's acquisition by BMO. Represented BMO at vendor Continuous fix initiative. BMO Capital Markets Awards: BMO Investment Banking Group Award of Excellence

Contractor

• Jan 2001 - Oct 2002

Identified the need, gathered requirements and built application to support Employment Standards Publications Call Centre. Provided data analysis and statistical reporting. Identified the need, gathered requirements and built application to support Employment Standards Publications Call Centre. Provided data analysis and statistical reporting.

Contractor

• Feb 1996 - Aug 2000

Identified need and developed technology solution for Tourist Visa Application, Hotel Reservation and Excursion Reservation applications. While responsible for VIP client relationship, proposed and created client service model that enabled the company to attract and serve more customers and improved travel experience for thousands of inbound tourists. Worked closely with local service providers (hotels, tours and safaris) and outbound partners from various countries familiarising them with the UAE hotels and attraction offering. Represented company at the international trade shows. Translated owners and partners meetings and negotiations.

Business Analyst

• Oct 1994 - Jan 1996

Responsible for accurate distribution of advertising videos throughout the channel programming ensuring the accurate time slot and duration is allocated and so that competitors videos are not scheduled one after another. Assisted with contract negotiations and prepared contract agreements documents. Responsible for accurate distribution of advertising videos throughout the channel programming ensuring the accurate time slot and duration is allocated and so that competitors videos are not scheduled one after another. Assisted with contract negotiations and prepared contract agreements documents.

Hardware Software Training Specialist

• Sep 1991 - Sep 1994

Trained accounting professionals to use personal computers including operating systems (DOS, UNIX) and Windows based accounting application. Prepared educational programs and materials. Trained accounting professionals to use personal computers including operating systems (DOS, UNIX) and Windows based accounting application. Prepared educational programs and materials.