Guest Experience Manager

• Apr 2023 - Present

Travel Designer

• May 2022 - Apr 2023

Travel Consultant

• Apr 2021 - Jun 2022

Year-round travel sales and customer service for the Whistler Blackcomb resort and Lodging Ovations properties. ⬧ With a strong knowledge of Whistler as a destination, booked customized vacation experiences (lodging, activities, transportation, etc.) and troubleshooted booking challenges via inbound calls, live chat, and email; ⬧ Provided exceptional customer service to guests, with constant positive feedback and guest loyalty; ⬧ Supported the training department by updating and reviewing product knowledge materials. Show less

Tourism Management Student

• Sep 2019 - Apr 2021

• Graduated with Distinction. Dean's List 2019-2021 (GPA 3.92 out of 4). • Volunteered for the PATA Capilano University Student Chapter, first as a Communications Manager and then as a Marketing Director • Volunteered for the Starfish Canada, writing articles about sustainability and the environment • Participated in faculty meetings and student orientations. • Engaged in sustainability events hosted by EarthWorks such as Waste Audit and the Invasive Species Pull and Planting. • Worked on a culture, heritage, and arts proposal for the Shipyards community in North Vancouver (CityStudio Project) that was selected to attend the CityStudio HUBBUB in April 2021. Show less

Travel Sales Consultant

• Mar 2018 - Jul 2019

Development and management of tailor-made luxury travel itineraries in Brazilian destinations for international travellers (B2B and B2C markets).• Managed an average of 35 simultaneous VIP trips throughout itinerary stages (leads, upcoming trips, on-going trips).• Provided an outstanding customer experience through timely and professional communication, travel recommendations, and meticulous arrangement of travel services. • Successfully reached and exceeded sales goals, significantly contributing to the department’s record annual sales in 2018. • Supervised 3 assistants and trained several new employees, further developing leadership skills. • Travelled throughout Brazil to increase product knowledge as well as improve services and operations. • Finalist of the Matueté Teamwork Award (employee recognition). Show less

Travel Sales Assistant

• Jan 2017 - Feb 2018

• Assisted a travel consultant, supporting trip planning, advanced quotes, service arrangements and customer service with efficiency and attention to detail.• Coordinated trips under supervision in preparation to become an independent consultant.

Travel Sales Intern

• May 2016 - Dec 2016

• Assisted up to six travel consultants, supporting service arrangements and customer service with efficiency and attention to detail.• Prepared travel documents through Axus Travel App, becoming an expert in the use of the app. Led an internal Axus committee and frequently implemented the use of new features. • Co-wrote destination guides, including a Rio Olympics 2016 guide with 100% positive feedback. • Finalist of the Matueté Excellence Award.

Communications Intern

• Apr 2015 - Nov 2015

Clients: Novelis and Samsung Latin America. • Participated in the writing of press releases, building brand and product awareness. • Generated media coverage by sharing press releases with journalists and communicating to strategically discuss release details. • Monitored media coverage and regularly prepared comprehensive press reports. • Researched, summarized, and translated key industry-related media stories across Latin America to report to Samsung HQ (Weekly News Report). Clients: Novelis and Samsung Latin America. • Participated in the writing of press releases, building brand and product awareness. • Generated media coverage by sharing press releases with journalists and communicating to strategically discuss release details. • Monitored media coverage and regularly prepared comprehensive press reports. • Researched, summarized, and translated key industry-related media stories across Latin America to report to Samsung HQ (Weekly News Report).

Communications Intern

• Jan 2014 - Jul 2014

Clients: BlackRock, Cetip, Carlyle Group, 4G Americas and Airbus Group. • Participated in the writing of press releases. • Generated media coverage by sharing press releases with journalists and communicating to strategically discuss release details. • Monitored the media exposure of clients and competitors and worked on multiple press reports. • Updated 4G Americas' website daily with the most relevant industry-related news. Clients: BlackRock, Cetip, Carlyle Group, 4G Americas and Airbus Group. • Participated in the writing of press releases. • Generated media coverage by sharing press releases with journalists and communicating to strategically discuss release details. • Monitored the media exposure of clients and competitors and worked on multiple press reports. • Updated 4G Americas' website daily with the most relevant industry-related news.