Experience

JPS

• United States
• Telecommunications
• 1 - 100 Employee

• Contract Technical Writer

  • Sep 2019 - Present

  Compile, draft, edit, and/or update product customer-focused manuals in line with company and industry expectations. Test aspects of products' graphical user interfaces and verify configuration settings as well as user experience. Work collaboratively with marketing team on new product information. Technologies: Microsoft 365 (primarily MS Word), Gimp (raster images), Inkscape (vector images). Compile, draft, edit, and/or update product customer-focused manuals in line with company and industry expectations. Test aspects of products' graphical user interfaces and verify configuration settings as well as user experience. Work collaboratively with marketing team on new product information. Technologies: Microsoft 365 (primarily MS Word), Gimp (raster images), Inkscape (vector images).



Global Communications Technology, LLC

• Raleigh-Durham, North Carolina Area

• Technical Writer, Marketing Team Support Member

  • Jun 2016 - Jan 2019

  Light marketing and creation of learning aids such as newsletters to promote the attributes of the products within the industry. Technical writing to explain how to use and/or the features of the products in an accessible manner. Video and image editing for training materials, advertising and YouTube videos. MS Word, MS PowerPoint, MS Publisher, the Gimp for image editing, video editing software, basic html editing. Light marketing and creation of learning aids such as newsletters to promote the attributes of the products within the industry. Technical writing to explain how to use and/or the features of the products in an accessible manner. Video and image editing for training materials, advertising and YouTube videos. MS Word, MS PowerPoint, MS Publisher, the Gimp for image editing, video editing software, basic html editing.



Meredith College

• United States
• Higher Education
• 400 - 500 Employee

• Adjunct Professor

  • Aug 2014 - May 2017

  Also employed at Meredith from Jan 2005 - May 2006 and from Aug 2007 - May 2009. Also employed at Meredith from Jan 2005 - May 2006 and from Aug 2007 - May 2009.



Wake County Public School System

• United States
• Education Administration Programs
• 700 & Above Employee

• French Teacher

  • Aug 2009 - Jun 2014



University of North Carolina at Chapel Hill

• United States
• Higher Education
• 700 & Above Employee

• Graduate Teaching Assistant

  • Aug 2002 - May 2008



Cisco

• United States
• Software Development
• 700 & Above Employee

• Technical Writer

  • Sep 2001 - Jun 2002

  Contracted through Toone, Paper and Screen, Inc. Contracted through Toone, Paper and Screen, Inc.



Alcatel

• Raleigh-Durham, North Carolina Area

• Technical Writer

  • Oct 2000 - Aug 2001

  Contracted through Manpower. Contracted through Manpower.



Nortel Networks

• Telecommunications
• 700 & Above Employee

• Team Lead and Technical Support Specialist

  • Nov 1999 - Oct 2000

  Contracted through Computer Horizons Corp. Contracted through Computer Horizons Corp.



Prytanée National Militaire de La Flèche

• La Flèche, Pays de la Loire, France

• Assistante Américaine

  • Oct 1998 - Jul 1999

  Provide conversational American English for high school and preparatory (classes préparatoires) students attending the Prytanée. Most students at this school have or will have contact with American English speakers, so the ability for them to understand the accent and vocabulary used is crucial. Additionally, I worked with the military and civilian teachers and employees to support the school and students. Provide conversational American English for high school and preparatory (classes préparatoires) students attending the Prytanée. Most students at this school have or will have contact with American English speakers, so the ability for them to understand the accent and vocabulary used is crucial. Additionally, I worked with the military and civilian teachers and employees to support the school and students.