Experience

WeLab

• Hong Kong
• Financial Services
• 100 - 200 Employee

• Customer Service Representative

  • Aug 2020 - Present



KKday

• Taiwan
• Travel Arrangements
• 300 - 400 Employee

• Tour Guide Assistant

  • Sep 2018 - Jul 2019

  • Instant interpretation for non-Korean speaking tourists along the day-tour; • Face-to-face customer services: take care of tourists concerns and needs during travel; • Provide customers extensive local travel tips in Korea. Achievements: Able to maintain positive reviews from customers, with returning customers. Most of the customers gave good feedback on the travel tips provided. Kept after service for customers when they have any problem during their travel in Korea. • Instant interpretation for non-Korean speaking tourists along the day-tour; • Face-to-face customer services: take care of tourists concerns and needs during travel; • Provide customers extensive local travel tips in Korea. Achievements: Able to maintain positive reviews from customers, with returning customers. Most of the customers gave good feedback on the travel tips provided. Kept after service for customers when they have any problem during their travel in Korea.



Hang Seng Bank

• Hong Kong
• Banking
• 700 & Above Employee

• Card & Loans Telesales Officer

  • Jan 2016 - May 2018

  • Provide excellent customer services and resolve incoming calls inquiries; • Coordinate customers’ concerns and complaints in professional manner; • Maintain good relationships with premier customers Achievements: Developed relationships with new clients and typically exceeded sales goals by at least 10% every month. Provided 99% accurate product knowledge and complete loan applications. Maintained customer retention rate 45% above company average. • Provide excellent customer services and resolve incoming calls inquiries; • Coordinate customers’ concerns and complaints in professional manner; • Maintain good relationships with premier customers Achievements: Developed relationships with new clients and typically exceeded sales goals by at least 10% every month. Provided 99% accurate product knowledge and complete loan applications. Maintained customer retention rate 45% above company average.