Experience

Manty

• France
• Software Development
• 1 - 100 Employee

• Head of Customer Success

  • Jun 2022 - Present

  Paris Management of the Customer Success Team : - 5 Project Managers responsible for a portfolio of clients : implementation of the plateform and good management of the taylored projects within the municipalities. - 2 Adoption Specialists responsible for the retention of users on our platforms. Implementing user training programs and managing the users' community.

• Consultant for the Public Sector

  • Jul 2020 - Jun 2022

  Paris - France Customer Success at Manty - French Startup in the GovTech industry. My role is to work as a consultant / account manager with a portfolio of 26 municipalities : - Project Management tasks: support in the implementation of the SaaS platform within the municipalities. Identification of the needs, the key success factors, the timing. - Consulting tasks: support in building a methodology to identify and prioritize the dashboard needed, leading the deployment of taylored… Show more Customer Success at Manty - French Startup in the GovTech industry. My role is to work as a consultant / account manager with a portfolio of 26 municipalities : - Project Management tasks: support in the implementation of the SaaS platform within the municipalities. Identification of the needs, the key success factors, the timing. - Consulting tasks: support in building a methodology to identify and prioritize the dashboard needed, leading the deployment of taylored dashboards to territorial policy makers, conducting presentations in management meetings, conducting taylored training programs, being part of the change management processes within the public sector. - Implementation of the new Manty user Club : in order to initiate the sharing of good practices among territorial organisations and build a community of users. - Support of the product tasks : technical specification of client needs, QA the new product features. - Writing expert articles on data issues and priorities within the Public Sector



French Chamber of Great Britain - OFFICIAL

• Project Manager

  • Jan 2019 - Jul 2019

  London Business Consultancy department Objective: Support French companies from all sectors of activity interested in the UK Market to develop their sales and grow their business via consulting missions. ● Main tasks - Project management for our clients: - Management of 8 "export missions": definitions of clients' needs, identification of potential partners/investors/clients for them, support in their strategy to enter the UK market, commercial approach in their names - B2B. - Market… Show more Business Consultancy department Objective: Support French companies from all sectors of activity interested in the UK Market to develop their sales and grow their business via consulting missions. ● Main tasks - Project management for our clients: - Management of 8 "export missions": definitions of clients' needs, identification of potential partners/investors/clients for them, support in their strategy to enter the UK market, commercial approach in their names - B2B. - Market studies & Business audits in key sectors (Agri-food, FMCG, New Technologies, Information & Services) - Organisation of 3 taylored seminars and forums between companies, schools and national organisations ● Monitoring and establishing partnerships with French or British businesses or commercial organisations (Chambers of Commerce in France, development agencies, professional federations, etc.) ● Mission of representing the department in front of the French Chamber members ● Updating the French Chamber CRM database Show less



BNP Paribas Asset Management

• Investment Management
• 1 - 100 Employee

• Assistant in the Strategy & Organisation Team of MAQS

  • Jun 2018 - Dec 2018

  Paris Context: Creation of a new department MAQS of 120 people (Multi-Assets, Quantitative and Solutions). Objective: Support in the strategic development, management of transversal projects, change management and organisation. ● Project Management in order to ensure a cohesion on the new department identity, the organization of the teams and the working methods (internal projects with financial dimension, organisation of workshops, training) : - Analysis of situation or data to… Show more Context: Creation of a new department MAQS of 120 people (Multi-Assets, Quantitative and Solutions). Objective: Support in the strategic development, management of transversal projects, change management and organisation. ● Project Management in order to ensure a cohesion on the new department identity, the organization of the teams and the working methods (internal projects with financial dimension, organisation of workshops, training) : - Analysis of situation or data to design projects - Defining the needs, target, deadlines - Building of the projects, adapting the methodology, use of Agile Methods - Projects follow-up, contact with projects owners, checking of the deliverables & deadlines - Redaction of minutes / preparation of presentations ● Development of a Collaborative Workspace on SharePoint use by the 120 employees. ● Creation of a community of volunteers & organisation of bi-monthly meetings regarding well being, office improvement, new ways of working ... ● Elaboration of internal communications for the employees and the Management Committee - Use of InDesign - Daily work in English Show less



Citépub Citécom

• Vice-President & Partner and Clients Relations Hub

  • Sep 2016 - May 2018

  Lille Area, France Vice Président of the Junior Communication Agency of EDHEC Business School - As the Vice-President, I was responsible of a 25 people team and especially: Training the association members Building a global planning for the year The Customer Relationship The good realisation of the services : clients' follow-up Revenues of 1 300€ in 2018 for the Junior Agency - As a member of the Partner and Clients Relations Hub, my role was to find… Show more Vice Président of the Junior Communication Agency of EDHEC Business School - As the Vice-President, I was responsible of a 25 people team and especially: Training the association members Building a global planning for the year The Customer Relationship The good realisation of the services : clients' follow-up Revenues of 1 300€ in 2018 for the Junior Agency - As a member of the Partner and Clients Relations Hub, my role was to find financial partners for our advertising contest : use of mailing, phoning and development of my sales skills. 15000€ obtained Show less