Experience

Mello Vello

• Truck Transportation
• 1 - 100 Employee

• Lead Customer Support Specialist

  • May 2020 - Present

  • Utilize Zendesk to support customers and merchants via phone and email • Manage multiple accounts through CRM software to track progress, conduct follow ups, and maintain relationships • Work collaboratively with different teams to identify, escalate and resolve customer issues • Foster relationships with new and existing customers • Accurately manage billing matters and account settings • Regularly update Standard Operating Procedures (SOPs) and team manuals, ensuring accuracy and relevance to optimize operational efficiency Show less



Pretty Grit

• Canada
• Retail Apparel and Fashion

• Assistant Manager

  • Jul 2018 - Mar 2020

  • Utilized Shopify's e-commerce platform to input, update, and track inventory • Processed sales transactions accurately and efficiently using Shopify's point-of-sale system • Fulfilled online orders, including generating shipping labels • Assisted the owner with administrative tasks, such as writing product descriptions and compelling copy for Pretty Grit's social media and e-commerce platforms • Key holder responsible for executing opening and closing duties, including cash-out procedures and store security Show less


Hudson's Bay Company
• United States
• Retail
• 700 & Above Employee
• Sales Associate

  • Dec 2017 - Mar 2020

Starbucks
• United States
• Retail
• 700 & Above Employee
• Barista

  • Aug 2011 - Aug 2017