Experience

McMichael Taylor Gray, LLC

• United States
• Legal Services
• 1 - 100 Employee

• Legal Assistant-Bankruptcy Processor

  • Aug 2020 - Present

  Remote  Provide customer service by auditing mortgage loans during Independent Foreclosure Review project.  Gather and provide supporting documentation as indicated by the borrower and determined potential financial harm or error to customer made during foreclosure process.  Review applications for open positions, assist with interviewing and onboarding of new hires.  Monitor timekeeping in support of accurate payroll processing.  Review bankruptcy cases to ensure accounts are… Show more  Provide customer service by auditing mortgage loans during Independent Foreclosure Review project.  Gather and provide supporting documentation as indicated by the borrower and determined potential financial harm or error to customer made during foreclosure process.  Review applications for open positions, assist with interviewing and onboarding of new hires.  Monitor timekeeping in support of accurate payroll processing.  Review bankruptcy cases to ensure accounts are handled in compliance with appropriate bankruptcy rules and company guidelines.  Quality check all documentation for accuracy and data integrity.  Maintain a high-risk portfolio of accounts that involved interacting with attorneys and providing training to streamline the process.  Manage assigned projects from inception to completion.  Review and validate court documents, account data and attorney communications, properly documented all account activity.  Approve agreed order stipulations based on banking guidelines; performed quality assurance of department tracking and submittal of notice of defaults. Show less



Watanabe Ing LLP

• Law Practice
• 1 - 100 Employee

• Paralegal

  • Oct 2017 - Feb 2019

  Honolulu, Hawaii, United States  Assisted in all aspects of litigation support and liaison between mortgage companies, debtors, and attorneys. Managed, reviewed, and formulated schedules of senior attorneys, input deadlines into litigation docket database.  Processed and updated new client information, cases, and matters from docket sheets and docketing information from incoming correspondence.  Coordinated and collaborated with HR team members across multiple locations to plan and execute initiatives and projects… Show more  Assisted in all aspects of litigation support and liaison between mortgage companies, debtors, and attorneys. Managed, reviewed, and formulated schedules of senior attorneys, input deadlines into litigation docket database.  Processed and updated new client information, cases, and matters from docket sheets and docketing information from incoming correspondence.  Coordinated and collaborated with HR team members across multiple locations to plan and execute initiatives and projects of all sizes.  Supported key HR team members on various engagements and special projects.  Coordinated with litigation counsels in order to schedule deposition dates of numerous clients/witnesses. Created and managed spreadsheets of upcoming trial cases and client identifications.  Composed and prepared correspondence and court documents under attorney supervision, as well as other pertinent litigation material. Show less



Brock & Scott, PLLC

• United States
• Legal Services
• 200 - 300 Employee

• Paralegal

  • Feb 2013 - Jul 2017

  Remote  Maintained a high-risk portfolio of accounts and help to manage workflow for the team.  Submitted reports reflecting work completed and areas of opportunity.  Completed daily audits, effectively communicating with staff/management to ensure quality of work. Met/exceeded all key performance metrics as established by the organization.  Cleared impediments to maximize efficiency.  Managed assigned projects from initiation to retrospective, tracking and reporting on key… Show more  Maintained a high-risk portfolio of accounts and help to manage workflow for the team.  Submitted reports reflecting work completed and areas of opportunity.  Completed daily audits, effectively communicating with staff/management to ensure quality of work. Met/exceeded all key performance metrics as established by the organization.  Cleared impediments to maximize efficiency.  Managed assigned projects from initiation to retrospective, tracking and reporting on key milestones across the arc of the initiative.  Managed deadlines and handle assigned projects from inception to completion.  Proficiently navigated through established software in order to maintain/update assigned files and tasks.  Provided on-the-job training to new hires and serve as subject matter expert to current staff.  Submitted recommendations towards process improvement in order to enhance overall efficiencies. Show less



Aldridge Pite, LLP

• United States
• Law Practice
• 300 - 400 Employee

• Paralegal

  • Jan 2012 - Feb 2014

  Boca Raton, Florida, United States  Responsible for reviewing court decisions, ensuring compliance with servicing guidelines and court deadlines.  Reviewed and analyzed title reports to ensure breaks in the chain of title were not involved.  Collaborated with Bankruptcy Attorneys.  Exceeded sales and promotional goals consistently.  Performed daily department tasks including stocking, creating merchandise displays, remerchandising, pricing markdowns, transferring merchandise, inventory control, and processing… Show more  Responsible for reviewing court decisions, ensuring compliance with servicing guidelines and court deadlines.  Reviewed and analyzed title reports to ensure breaks in the chain of title were not involved.  Collaborated with Bankruptcy Attorneys.  Exceeded sales and promotional goals consistently.  Performed daily department tasks including stocking, creating merchandise displays, remerchandising, pricing markdowns, transferring merchandise, inventory control, and processing transactions.  Built rapport with customers by asking probing questions and utilizing effective listening skills, built and maintained strong client relationships to ensure leads, future business and maximum productivity. Show less



T-Mobile

• United States
• Telecommunications
• 700 & Above Employee

• Customer Service Team Lead

  • Aug 2005 - Nov 2008

  Pompano Beach, Florida, United States • Assisted the Customer Success Manager in managing a portfolio of over 30 clients. • Responded to customer inquiries and provided technical support as needed. • Assisted in onboarding new clients and training them on the company's products and services. • Worked closely with the sales team to identify opportunities for upselling and cross-selling. • Active team lead when leadership was out/unavailable. • High quality assurance rated calls with customers.