Experience

Acuity Insurance

• United States
• Insurance
• 700 & Above Employee

• Field Claim Representative

  • Nov 2020 - Present



Farmers Insurance

• United States
• Insurance
• 700 & Above Employee

• • Nov 2017 - Nov 2020

• • Oct 2011 - Nov 2020

  Inspecting homes for damage resulting from damage ranging from weather or widespread perils, such as wind/hail, frozen pipes, sewer and drain back up.Working with team to pilot new programs and proceduresAssisted in training the catastrophe response team in using the Enservio platform for contents damage assessmentAssisting new hires within the department as a mentor

• • May 2010 - Oct 2011

  Handled front and back end claims, establishing coverage and applying policy limits and applicable endorsementsReviewed supplement request from contractors on back end claims, determining when supplements should be approved and if a claim should be re-inspected.

• • Nov 2007 - May 2010

  Negotiated and resolved total loss claims with 1st and 3rd party claimsHandled claims for personal as well as commercial policies Reviewed vehicle appraisals for accuracy using knowledge of vehicle configuration and market conditions; hired independent appraisers when deemed necessary Policy expert for personal lines auto and commercial auto policies



NovaStar Financial

• Financial Services
• 1 - 100 Employee

• EIU Loan Counselor

  • Jan 2007 - Dec 2007

  Assisted people who were one month past due on their mortgages in bringing the payment current, assisted in setting up payment plans and helping to assist customers so that they would not fall behind again. Set up payments over the phone for customers to bring accounts current. Assisted people who were one month past due on their mortgages in bringing the payment current, assisted in setting up payment plans and helping to assist customers so that they would not fall behind again. Set up payments over the phone for customers to bring accounts current.



Alliance Data

• United States
• Financial Services
• 700 & Above Employee

• Mid-Range Collector

  • Apr 2006 - Feb 2007

  Assisted people who were more than 3 months past due on retail credit cards in making payments and managing their finacnes to bring them current on those bills and helping to set plans to keep them from falling behind again. Assisted people who were more than 3 months past due on retail credit cards in making payments and managing their finacnes to bring them current on those bills and helping to set plans to keep them from falling behind again.