Julia Fersino

Account Executive at CASAFARI
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Contact Information
us****@****om
(386) 825-5501
Location
Marbella, Andalusia, Spain, ES
Languages
  • Español Native or bilingual proficiency
  • Inglés Native or bilingual proficiency
  • Italiano Native or bilingual proficiency
  • Francés Limited working proficiency

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Credentials

  • Food Handler's License
    Les Roches Global Hospitality Education - Marbella, Spain
    Apr, 2016
    - Nov, 2024
  • Advanced Certificate in English
    Cambridge University Press
    Aug, 2014
    - Nov, 2024

Experience

  • CASAFARI
    • Portugal
    • Real Estate
    • 100 - 200 Employee
    • Account Executive
      • May 2023 - Present

  • Home Select
    • Spain
    • Hospitality
    • 100 - 200 Employee
    • Account Manager Key Account
      • Jun 2021 - Apr 2022

  • glh Hotels
    • United Kingdom
    • Hospitality
    • 400 - 500 Employee
    • Sales Executive
      • Aug 2019 - Oct 2020

      - Acted as a designated property champion to ensure operations adherence to company SOP (Thistle London Heathrow Hotel). - Regularly engaged customers in both live and recorded call / email quality assessments as supported and measured in-line with Mystery Shopper initiatives. - Monitored individual / team performance and budget by reviewing data reports on room and revenue. - Personally recorded / tracked call volumes, lead sources, and marketing promotions. - Strived for zero tolerance on abandoned calls by ensuring efficient time management in telephone handling. - Reported and forwarded escalated customer issues to manager. Show less

Education

  • Les Roches Marbella Global Hospitality
    Bachelor’s Degree, Hospitality Administration/Management
    2016 - 2020
  • Las Chapas School, Marbella
    Selectividad (University Entrance Exemption Qualification), Economics, Maths, Art History, Spanish History, Spanish Language and Literature
    2009 - 2014

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