Mentor de Customer Success

• Sep 2023 - Present

Ofereço mentoria personalizada e focada em Experiência do Cliente e tudo o que tange esta área, tais como: -Estruturar área de Sucesso do Cliente: o que é necessário; -Como aumentar retenção de clientes e diminuir churns (cancelamentos); -Como melhorar o atendimento e a satisfação dos clientes; - Rotina de um especialista em Sucesso do Cliente e ferramentas utilizadas para maior performance; Ofereço mentoria personalizada e focada em Experiência do Cliente e tudo o que tange esta área, tais como: -Estruturar área de Sucesso do Cliente: o que é necessário; -Como aumentar retenção de clientes e diminuir churns (cancelamentos); -Como melhorar o atendimento e a satisfação dos clientes; - Rotina de um especialista em Sucesso do Cliente e ferramentas utilizadas para maior performance;

Account Manager

• Jan 2021 - Jun 2023

Senior Customer Enablement Specialist

• Sep 2020 - Jan 2021

Customer Enablement Specialist

• Feb 2019 - Sep 2020

Channel Sales Account Manager

• May 2017 - Nov 2018

I worked at Resultados Digitais as a Channel Account Manager. My job was to educate and to develop marketing agencies through the understanding of business and sales strategies. Besides, I helped them implementing sustainable business models and more efficient sales processes, aiming to increase their revenue and maximize customer´s retention. I worked at Resultados Digitais as a Channel Account Manager. My job was to educate and to develop marketing agencies through the understanding of business and sales strategies. Besides, I helped them implementing sustainable business models and more efficient sales processes, aiming to increase their revenue and maximize customer´s retention.

Founder

• Aug 2016 - Aug 2018

As founder of AnfitriãoBnb (Holiday Rentals Company), I took on several important roles: Starting a business from scratch, and being able to acquire more than 40 properties on my portfolio in 3 months ; Planning and executing marketing and sales strategies for the properties ; Dealing with customers and property´s owners, as well as the operation´s team. As founder of AnfitriãoBnb (Holiday Rentals Company), I took on several important roles: Starting a business from scratch, and being able to acquire more than 40 properties on my portfolio in 3 months ; Planning and executing marketing and sales strategies for the properties ; Dealing with customers and property´s owners, as well as the operation´s team.

Account Manager

• Jul 2014 - Jul 2016

Giving consultancy and support to hotels in the south region of Brazil,aiming to maximize sales and market share of the properties.Acquisition of new properties; Preparation and execution of Workshops and training to the properties.Production and presentation of Webinars to the partners. Giving consultancy and support to hotels in the south region of Brazil,aiming to maximize sales and market share of the properties.Acquisition of new properties; Preparation and execution of Workshops and training to the properties.Production and presentation of Webinars to the partners.

Gerente comercial

• Sep 2012 - Apr 2013

Responsible for managing the commercial team and planning all the commercial strategies of the hotels. Commercialization of products and services, aiming to maximize sales; Building relationship with business partners; Social media analyst. Responsible for managing the commercial team and planning all the commercial strategies of the hotels. Commercialization of products and services, aiming to maximize sales; Building relationship with business partners; Social media analyst.

Vendas e marketing

• Sep 2010 - Apr 2012