Manager of Enrollment and Financial Aid

• Sep 2021 - Present

Assistant Director, Training and Compliance

• Feb 2019 - Sep 2021

Financial Aid Advisor

• Aug 2015 - Feb 2019

• Make regular presentations at secondary schools and community centers to promote financial literacy and EMU’s financial aid program. • Provide financial aid information at recruitment events including Explore Eastern, the Graduate Open House and freshman orientation.• Participate in enrollment efforts by presenting Financial Literacy information at Fast Track.• Evaluate aid applications for federal and state program eligibility and assign a cost of attendance. • Administer state regulations for Michigan specific programs.• Exercise professional judgment, in the resolution of unusual and mitigating student situations.• Comprehensive review of financial statements, including tax returns, for accuracy of information. • Review academic progress deficiency appeals.• Maintain thorough knowledge of legislation and regulations governing state and federal aid programs, as well as, office policies and procedures. • Represent EMU at the state level as a board member and co-chair of the Michigan Student Financial Aid Association. Show less

HR/OD Practicum Student

• Sep 2016 - Dec 2016

Analyzed an administrative department using quantitative data to explore the level of employee engagement and job satisfaction after an organizational downsizing; specifically looking at the changes in an employee’s psychological engagement as a result.

Processing Specialist

• Oct 2001 - Aug 2015

Scholarship Processing: • Administer and review eligibility for state financial aid programs in Michigan, Pennsylvania, Rhode Island, Washington D.C. and Vermont.• Coordinate with the Office of Academic Success Partnerships, Detroit Chamber of Commerce and Detroit Public Schools Guidance and Counseling Office to administer and award the Detroit Compact, Wade McCree and Detroit Promise scholarships. • Advise new incoming students individually and as a cohort on their eligibility for the Detroit Compact and Wade McCree scholarship programs.• Act as a liaison to the University Housing, Dining and ROTC departments. • Review multiple reports on a weekly basis to determine eligibility for various state and university programs.• Use professional judgement in reviewing student appeals for scholarship reinstatement on a weekly basis.• Processed external scholarship payments received by the university.Document Processing:• Created an internal processing policy for tracking all incoming documents, verifying Selective Service registrations & exemptions, and citizenship requirements for Federal Student Aid. • Reviewed weekly reports for degree discrepancy and other follow up requests as determined by the Department of Education. • Coordinated with our Legal Affairs office to respond to any subpoena requests received by the University.• Acted as an advocate for continuous improvement throughout the University and at the Higher Learning Commission in Chicago, IL. Our team was instrumental in creating service and delivery standards for our office to both our external and internal customers. Loan Processing:• Verified enrollment and certified eligibility for private student loans.• Awarded and processed Federal Parent Loans for Undergraduate and Graduate students.• Reviewed disbursement rosters for FFELP student loans and processed returns to servicers as needed. Show less

Paralegal Intern

• Jan 2013 - Apr 2013

• Developed a new procedure manual for the Michigan Freedom of Information Act. • Reviewed the Board of Regents bylaws for all 15 public universities to find best and common practices for committee work.• Researched legal considerations, best practices and policy suggestions for a new initiative in tracking minors on campus for a variety of events.• Analyzed contracts and memorandum of understandings from various departments for legal and potential conflicts.• Created an internal user guide for Westlaw Next functions and operations. Show less

HR/OD Practicum Student

• Jan 2018 - Apr 2018

Developed and conducted a training needs analysis to access the needs of the supervising staff. Received 80% response rate on the TNA and developed a conflict management training program. Developed and conducted a training needs analysis to access the needs of the supervising staff. Received 80% response rate on the TNA and developed a conflict management training program.

HR/OD Practicum Student

• Sep 2015 - Dec 2015

Contracted to develop and conduct a training program for the staff based on feedback from participants and executive leadership. The training program was held and had 100% participation rate. Contracted to develop and conduct a training program for the staff based on feedback from participants and executive leadership. The training program was held and had 100% participation rate.