Experience

Matchbox Pictures Pty Ltd

• Australia
• Entertainment Providers
• 1 - 100 Employee

• Business Affairs Coordinator

  • Mar 2023 - Present



Video AI

• United Kingdom
• Online Audio and Video Media
• 500 - 600 Employee

• Freelance

  • Jun 2017 - Mar 2023

  I currently freelance across Art and Production departments on television and web based advertising, short films, web series, feature film and music videos. I enjoy working with a wide variety of people in high pressure, logistical environments that require excellent communication, time management, mediation, creativity and critical thinking skills. I currently freelance across Art and Production departments on television and web based advertising, short films, web series, feature film and music videos. I enjoy working with a wide variety of people in high pressure, logistical environments that require excellent communication, time management, mediation, creativity and critical thinking skills.



Catherine Poulton Management

• Entertainment Providers
• 1 - 100 Employee

• Assistant

  • Feb 2020 - Oct 2022

  Assisting the team at CPM to manage their client list across multiple states and countries. This role had a very strong focus in administration, organisation and discretion. Assisting the team at CPM to manage their client list across multiple states and countries. This role had a very strong focus in administration, organisation and discretion.



First Contact

• Australia
• Real Estate
• 100 - 200 Employee

• Executive Concierge

  • Nov 2018 - Feb 2020



Grand Hyatt Melbourne

• Australia
• Hospitality
• 100 - 200 Employee

• Guest Service Agent

  • Jul 2015 - Nov 2018

  During my three years at Grand Hyatt Melbourne, I worked across all roles in the rooms division including Front Desk, Concierge, Grand Club Lounge, Communication Centre and Guest Experience Coordinator. The transferable skills that I learned include; cultural awareness, high level of customer service, excellent communication skills, flexibility, multitasking, resilience, decision making, punctuality, time management, willingness to accept responsibility and to enlist help when necessary and attention to detail. Show less



TRUCE

• Australia
• Entertainment Providers
• 1 - 100 Employee

• Intern

  • Mar 2017 - Oct 2017



Imperial Hotel Gold Coast Australia

• Hospitality
• 1 - 100 Employee

• Guest Service Agent

  • Dec 2014 - May 2015

  The focus of working in a five-star hotel is customer service. Daily tasks included checking guests in and out of the hotel, dealing with difficult situations, making dinner and cabana reservations, settling bills, answering all questions that guests had about the hotel and the Gold Coast surrounds, accommodation, answering incoming phone calls and ensuring that all guests are satisfied. The focus of working in a five-star hotel is customer service. Daily tasks included checking guests in and out of the hotel, dealing with difficult situations, making dinner and cabana reservations, settling bills, answering all questions that guests had about the hotel and the Gold Coast surrounds, accommodation, answering incoming phone calls and ensuring that all guests are satisfied.



Walt Disney World

• United States
• Entertainment Providers
• 700 & Above Employee

• Guest Service Officer

  • Aug 2013 - Mar 2014

  This role required an extremely high level of customer service in a very fast paced, high pressure environment. Some of the tasks included cash handling, ticketing, making dining and fast pass reservations, dealing with difficult guest requests, providing a five-star reception service and acting as the main point of call for hotel guests. This role required an extremely high level of customer service in a very fast paced, high pressure environment. Some of the tasks included cash handling, ticketing, making dining and fast pass reservations, dealing with difficult guest requests, providing a five-star reception service and acting as the main point of call for hotel guests.