Experience

Executive Tour and Travel Services Inc - ETTSI

• United States
• Travel Arrangements
• 1 - 100 Employee

• Customer Service Representative

  • Aug 2019 - Present

  Answered questions, pointed out important features, and offered further details about special exhibits to educate visitors.Collected tickets and fees from each individual prior to start of tour.Researched and studied on topics that pertained to tour locations so that such information could be added to scripts.Built personal relationships with guests to promote positive experiences.Offered appropriate reservation options based on expected attendees when coordinating events.Compiled customer feedback and recommended service delivery improvements to management.Cultivated customer loyalty, promoted repeat customers and improved sales.Assisted customers with setting appointments, shipping and special order.requests, and arranging merchandise pick-up at other locations.Offered advice and assistance to customers, paying attention to special needs or wants.Answered customer telephone calls promptly to avoid on-hold wait times. Show less



Rue & Ziffra

• United States
• Law Practice
• 1 - 100 Employee

• Legal Secretary

  • Aug 2016 - Oct 2016

  Provide high level secretarial and administrative support to one senior partner, draft and manage correspondence process range of standard legal documents including contracts, appeals, schedule legal meetings and appointments maintain schedules and calendars. Answered phones, faxed, emailed, filed documents. Requested updated medical records and evidence for cases. Diligently edited legal correspondence for grammar and spelling Executed time sheet reconciliation Provide high level secretarial and administrative support to one senior partner, draft and manage correspondence process range of standard legal documents including contracts, appeals, schedule legal meetings and appointments maintain schedules and calendars. Answered phones, faxed, emailed, filed documents. Requested updated medical records and evidence for cases. Diligently edited legal correspondence for grammar and spelling Executed time sheet reconciliation



Lowe's Companies, Inc.

• United States
• Retail
• 700 & Above Employee

• Installation Clerk

  • Aug 2013 - Apr 2016

  Responsible for coordinating and scheduling installations by reviewing and managing required paperwork, and contacting installers and customers throughout the process Ensured merchandise was ready for installer pickup or deliver Oversaw customer satisfaction and vendor relationships Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives Oversaw supply chain and supported tech transfer projects, batch release testing, change management and resolution of customer complaints Negotiated manufacturing service agreements and quality standards Identified and communicated customer needs to supply chain capacity and quality teams Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency Show less