Julia Clark
Office Specialist I at WORCESTER RECOVERY CENTER AND HOSPITAL- Claim this Profile
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English Native or bilingual proficiency
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Bio
Carol O'Day
I work with Julia at Philips Lifeline on the Application Support team. In the time I have worked with Julia I have been very impressed with her willingness to learn new technologies and ask well articulated questions when she does not understand. She also has excellent written and verbal communication skills. Julia also has very good relationships with co-workers and is well liked by all. I would recommend Julia for any position she pursues in the future and have no doubt she will bring earnestness an enthusiasm to any task given to her.
Stuart Sack
I have worked with Julia on several projects throughout the years and she has great attention to detail. When working on a project she gets to really know and understand the concern at hand in order to achieve maximum results. I'm always looking forward to the next project!!
Carol O'Day
I work with Julia at Philips Lifeline on the Application Support team. In the time I have worked with Julia I have been very impressed with her willingness to learn new technologies and ask well articulated questions when she does not understand. She also has excellent written and verbal communication skills. Julia also has very good relationships with co-workers and is well liked by all. I would recommend Julia for any position she pursues in the future and have no doubt she will bring earnestness an enthusiasm to any task given to her.
Stuart Sack
I have worked with Julia on several projects throughout the years and she has great attention to detail. When working on a project she gets to really know and understand the concern at hand in order to achieve maximum results. I'm always looking forward to the next project!!
Carol O'Day
I work with Julia at Philips Lifeline on the Application Support team. In the time I have worked with Julia I have been very impressed with her willingness to learn new technologies and ask well articulated questions when she does not understand. She also has excellent written and verbal communication skills. Julia also has very good relationships with co-workers and is well liked by all. I would recommend Julia for any position she pursues in the future and have no doubt she will bring earnestness an enthusiasm to any task given to her.
Stuart Sack
I have worked with Julia on several projects throughout the years and she has great attention to detail. When working on a project she gets to really know and understand the concern at hand in order to achieve maximum results. I'm always looking forward to the next project!!
Carol O'Day
I work with Julia at Philips Lifeline on the Application Support team. In the time I have worked with Julia I have been very impressed with her willingness to learn new technologies and ask well articulated questions when she does not understand. She also has excellent written and verbal communication skills. Julia also has very good relationships with co-workers and is well liked by all. I would recommend Julia for any position she pursues in the future and have no doubt she will bring earnestness an enthusiasm to any task given to her.
Stuart Sack
I have worked with Julia on several projects throughout the years and she has great attention to detail. When working on a project she gets to really know and understand the concern at hand in order to achieve maximum results. I'm always looking forward to the next project!!
Credentials
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SAFe 4 Practitioner Certification
Scaled Agile Framework Certification TrainingJun, 2019- Oct, 2024 -
SAFe Agilist Certification Certification
Scaled Agile Framework Certification TrainingJun, 2019- Oct, 2024 -
Lean foundation
PhilipsMay, 2016- Oct, 2024 -
Business Information Systems
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Experience
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WORCESTER RECOVERY CENTER AND HOSPITAL
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United States
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Hospitals and Health Care
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1 - 100 Employee
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Office Specialist I
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Mar 2023 - Present
Supporting the Office of Social Work Supporting the Office of Social Work
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Open Sky Community Services
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United States
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Mental Health Care
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200 - 300 Employee
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Administrative Coordinator
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Jun 2021 - Apr 2022
I provide full administrative support for the Central Massachusetts Crisis Intervention Team Training and Technical Assistance Center, funded by the Department of Mental Health. I also assist in the development/facilitation of the CIT training program for regional Law Enforcement agencies. This includes data collection & case consultation, program improvements, identify/develop relationships with community stakeholders & essential clerical duties. I provide full administrative support for the Central Massachusetts Crisis Intervention Team Training and Technical Assistance Center, funded by the Department of Mental Health. I also assist in the development/facilitation of the CIT training program for regional Law Enforcement agencies. This includes data collection & case consultation, program improvements, identify/develop relationships with community stakeholders & essential clerical duties.
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Philips Lifeline
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Medical Equipment Manufacturing
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400 - 500 Employee
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Production Support Analyst
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Jul 2017 - Sep 2019
As a member of the Application Support team, I am responsible for the performance, reliability, and optimization of specified key production systems, applications and processes. Tasks include areas such as root cause analysis participation, event mitigation actions, system monitoring, daily business requests and developing formal documentation to improve support and procedural execution evidence. KEY RESPONSIBILITIES - Supports internal medical emergency response center business and external business users. - Develop knowledge not only on the assigned application(s), but on the physical and logical infrastructure associated. Primarily focused on the development and implementation of initiatives that eliminate dependence on manual operations. - Delivers support to users, investigates/resolves: application errors, data discrepancies & queries.- Monitors service management ticket queue (incidents, problems, requests) and provides resolutions within internally defined SLAs, with a focus on long-term solutions. Also provides status updates and manages customer expectations throughout the lifecycle of the incident/ problem/ request.- Analyze processes/procedures for areas of improvement & writes formal documentation.- Participates in a 24x7 on-call support rotation. - Evaluates business demands, understands criticality from the business and helps managepriorities and expectations.- Assists in the design, development and test of infrastructure and applications solutions.- Manages the life cycle of applications/infrastructure assigned, including decommissioning. Show less
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Technical Support Specialist
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Nov 2015 - Jul 2017
Provides IT operational functions to the business for standard hardware and software problems. Acts as a primary point of communication between IT specialists and the business. Monitors for problems, taking immediate action where possible and escalating when requiredPerforms and organizes operational tasks to reduce potential errors and Takes on routine day-to-day administrative tasks Facilitates and monitors routine and emergency tech maintenances. Develops preventive measures and documents issue resolution procedures Show less
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Personal Response Agent
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Feb 2014 - Nov 2015
Received incoming emergency calls using a Medical Alert System. Worked in a fast paced, high stress environment while using skills to multi-task, prioritize projects, stay organized and demonstrate ability to meet company standards. Provided information regarding incident and patient to emergency services, efficiently and in a timely mannerMaintained access to, and security of, highly sensitive materials. Aided IT initiatives, like information migration for Salesforce.l, and in identifying and implementing process improvement initiatives Show less
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The Palladium
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Events Services
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1 - 100 Employee
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Office Assistant & Security
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Sep 2011 - Nov 2012
Provided security support for events Escalated to onsite emergency services (police, EMT) when necessary Monitored patrons for illegal/dangerous behavior and medical emergencies Administration support in the main office Performed box office sales Event promotion Social media account administration Accounts receivable and payable Traveled to sister company The Webster located in Hartford to help staff events Staffed Mass Concerts events Provided security support for events Escalated to onsite emergency services (police, EMT) when necessary Monitored patrons for illegal/dangerous behavior and medical emergencies Administration support in the main office Performed box office sales Event promotion Social media account administration Accounts receivable and payable Traveled to sister company The Webster located in Hartford to help staff events Staffed Mass Concerts events
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Claire's Inc.
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United States
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Hospitals and Health Care
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Assistant Store Manager
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Nov 2010 - Mar 2011
> Acted as manager in charge of entire store & supervised staff > Calculated daily sales goals while providing loss prevention > Executed weekly schedule of employees > Visual Merchandising > Interviewed and hired new staff > Acted as manager in charge of entire store & supervised staff > Calculated daily sales goals while providing loss prevention > Executed weekly schedule of employees > Visual Merchandising > Interviewed and hired new staff
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Worcester Telegram & Gazette
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United States
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Newspaper Publishing
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1 - 100 Employee
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Death Notice Clerk (temporary)
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Oct 2009 - Feb 2010
Acted as Death Notice Clerk by submitting and editing obituaries, death notices and memorials. Additional responsibilities included conducting inside/outside sales, filing, copying, operating a multi-line phone system, data entry, interviewing family members of the deceased, greeting guests and maintaining the front desk. This was a Temporary Position. Acted as Death Notice Clerk by submitting and editing obituaries, death notices and memorials. Additional responsibilities included conducting inside/outside sales, filing, copying, operating a multi-line phone system, data entry, interviewing family members of the deceased, greeting guests and maintaining the front desk. This was a Temporary Position.
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Price Chopper
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United States
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200 - 300 Employee
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Front End Supervisor
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Aug 2008 - Dec 2009
> Supervised 20+ employees and acted as manager in charge > Provided nightly closing, handling all cash and sales > Provided excellent customer service and loss prevention > Supervised 20+ employees and acted as manager in charge > Provided nightly closing, handling all cash and sales > Provided excellent customer service and loss prevention
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Quinsigamond Community College
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United States
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Higher Education
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500 - 600 Employee
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Editor
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Sep 2008 - May 2009
Worked as student editor for The Open Door Newspaper on college campus. Received and edited all articles submitted for paper. Planned student events at student center. This was a Temporary position during the academic year. Worked as student editor for The Open Door Newspaper on college campus. Received and edited all articles submitted for paper. Planned student events at student center. This was a Temporary position during the academic year.
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Education
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2016 - 2018
Assumption College
Bachelor's degree, Human Services, General -
Quinsigamond Community College
Transferred, General Studies
Community
