Experience

EG America

• United States
• Retail
• 300 - 400 Employee

• Sr. Technical Writer

  • Oct 2019 - Present

  Westboro, MA



Cumberland Farms

• United States
• Retail
• 700 & Above Employee

• Technical Documentation Consultant

  • Mar 2018 - Present

  Massachusetts Gathered data to produce and establish best practices for end-user and technical documentation for a new Dynamics365 Finance and Operations implementation throughout the company. • Developed Interface technical documentation, playbook, architecture and process diagrams, and extensive Business Process relating to the D365 environment for the Finance, Sales & Marketing, and Distribution Center departments. • Analyzed current practices and developed new work flows to accommodate… Show more Gathered data to produce and establish best practices for end-user and technical documentation for a new Dynamics365 Finance and Operations implementation throughout the company. • Developed Interface technical documentation, playbook, architecture and process diagrams, and extensive Business Process relating to the D365 environment for the Finance, Sales & Marketing, and Distribution Center departments. • Analyzed current practices and developed new work flows to accommodate implementation of the new supply-chain system. • Created a master template and built a SharePoint site to house all documentation, providing a central location for global access. Show less



Voya Financial

• United States
• Financial Services
• 700 & Above Employee

• Business Analyst/Documentation Team Leader

  • Apr 2014 - Aug 2017

  Braintree, MA Working with SME teams, researched, wrote and maintained technical documentation for internal end users and external clients. Developed and installed on line help systems embedded into enterprise applications. Hired, trained and mentored staff. Assigned work and managed the day-to-day operations. • Developed department standards for Agile project documentation using continuous improvement tools, resulting in consistency and improved communication across scrum teams. • Led project for… Show more Working with SME teams, researched, wrote and maintained technical documentation for internal end users and external clients. Developed and installed on line help systems embedded into enterprise applications. Hired, trained and mentored staff. Assigned work and managed the day-to-day operations. • Developed department standards for Agile project documentation using continuous improvement tools, resulting in consistency and improved communication across scrum teams. • Led project for transfer and reorganization of documentation library (containing over 300 documents) from intranet to SharePoint library, providing users with improved, streamlined interface. • Created management reporting tools using IBM ClearQuest and MS Excel to generate summary release reports, increasing efficiency and better data targeting.

• Senior Documentation Writer

  • Jul 2008 - Apr 2014

  Braintree, MA Independently developed technical and non-technical documents for new and existing systems, including user guides, programming guides, on-line help systems, and other reference materials for publication on the company Intranet. • Managed transfer of all on-line help systems from RoboHelp and Word to MadCap Flare projects, increasing efficiency and delivering single-sourced process for updating user guides and files. • Transferred previous documentation library site to web-based company… Show more Independently developed technical and non-technical documents for new and existing systems, including user guides, programming guides, on-line help systems, and other reference materials for publication on the company Intranet. • Managed transfer of all on-line help systems from RoboHelp and Word to MadCap Flare projects, increasing efficiency and delivering single-sourced process for updating user guides and files. • Transferred previous documentation library site to web-based company Intranet, enabling global access. • Rebranded all documents and help files with new company name and logo, resulting in brand consistency department wide. Expanded client database, including plans maintained by other business streams, providing central tracking system for products and preventing collision in setup codes. • Developed system which utilized release schedules and other reporting vehicles for schedule upgrades to existing documentation, meeting changing systems and user needs.



CitiStreet (Formerly SSgA)

• Senior Documentation Specialist / Systems Officer

  • Apr 2000 - Jul 2008

  Produced end-user and technical documentation for defined contribution and defined benefit plan processing applications. • Transformed large, dense Pseudocode file into visually-enhanced document, featuring hierarchical structure and links to destinations in code and providing more usable and efficient guide to IVR programming. • Converted LAN-based documentation to HTML site across departments, enabling internal users to find documentation quickly and easily. • Delivered business… Show more Produced end-user and technical documentation for defined contribution and defined benefit plan processing applications. • Transformed large, dense Pseudocode file into visually-enhanced document, featuring hierarchical structure and links to destinations in code and providing more usable and efficient guide to IVR programming. • Converted LAN-based documentation to HTML site across departments, enabling internal users to find documentation quickly and easily. • Delivered business continuity and system documentation for internal and external audits, including SAS70 and client auditors, facilitating compliant audit result. • Created style guide and standards manual, ensuring consistency across team. • Developed Access database of all clients and plans in recordkeeping systems, replacing large spreadsheet used by operations and becoming widely-used business application. Show less



State Street Global Advisors

• Senior IT Documentation Writer

  • Nov 1998 - Apr 2000

  Quincy, MA



Putnam Investments

• United States
• Financial Services
• 700 & Above Employee

• Senior Documentation Writer

  • Mar 1987 - Oct 1998