Experience

Unmind

• United Kingdom
• Mental Health Care
• 100 - 200 Employee

• Head of Customer Success EMEA and APAC

  • Oct 2023 - Present

  London, England, United Kingdom



Ada

• Canada
• Software Development
• 200 - 300 Employee

• Global Customer Success

  • Jul 2022 - Oct 2023



AppDynamics

• United States
• Software Development
• 700 & Above Employee

• VP Global Customer Success

  • Oct 2021 - Oct 2023

  London, England, United Kingdom

• VP EMEA Customer Success

  • Aug 2020 - Oct 2021

  London, England, United Kingdom So excited to join the AppDynamics team to lead Customer Success across EMEA - our focus is on increasing software value realisation, adoption and expansion across our customer accounts. More to come!



The RepTrak Company

• United States
• Information Services
• 100 - 200 Employee

• VP Global Customer Success

  • Jan 2020 - Aug 2020

  London, United Kingdom Reputation Institute helps leaders at the world’s largest companies build credibility with the people that matter most —by delivering data-driven insights about how they are truly perceived. We do this with RepTrak®, an unrivaled technology that provides actionable insights encompassing industry, competitors, and company-level analysis.



Concentra Analytics

• Director Client Engagement and Success

  • Nov 2015 - Jan 2020

  London, United Kingdom The Client Engagement and Success function is a new function within Concentra, established late 2017. The function encapsulates all our client training and support needs as well as growing a team of Client Success Managers globally. Our CSM's will continue to delight and inspire our clients, as well as increase revenue and focus our future product development on those areas that have maximum client impact.

• Global Director Client Success and Engagement

  • Nov 2015 - Jan 2020

  London, United Kingdom



Al Jazeera Media Network

• Qatar
• Broadcast Media Production and Distribution
• 700 & Above Employee

• Director Program Management Office

  • Dec 2012 - Apr 2014

  Doha, Qatar • Responsible for the transformation project for Al Jazeera Sports to separate from Al Jazeera Media Network. The new organization had to be a re-branded stand alone entity. This included setting the strategy, structure, program management and coordination of all aspects of a very ambitious program. The following was achieved: - Developed the programme structure, overall approach and plan and then implemented the separation of Al Jazeera Sports from Al Jazeera Media Network. -… Show more • Responsible for the transformation project for Al Jazeera Sports to separate from Al Jazeera Media Network. The new organization had to be a re-branded stand alone entity. This included setting the strategy, structure, program management and coordination of all aspects of a very ambitious program. The following was achieved: - Developed the programme structure, overall approach and plan and then implemented the separation of Al Jazeera Sports from Al Jazeera Media Network. - Established the vision for 2020 for Al Jazeera Sports globally, including defining the measurable criteria for success. The ambition and transformation required will surpass all other television network achievements globally - The vision was then followed through with to detail a strategic roadmap of over 30 initiatives over the next 2 years. - The high level business plan, initiatives, milestones, timelines and key performance indicators were also defined - The entire organizational structure, globally, had to be defined and implemented - Designed the support functions structure, benchmarking for level of support staff required and the negotiation of the sizing as well as the individual staff members to be transferred to the new organization - Management of several project teams to achieve alignment across both organizations, formalization of the transfer process and subsequent implementation - Coaching of senior executives and managers to ensure issues could be resolved and support and confidence in the program maintained I greatly enjoyed this role and would have been very pleased to stay on with beIN Sports Global team. However, as a family we decided to relocate back to the UK permanently for our children's education. Show less



Qatar Foundation

• Qatar
• Non-profit Organizations
• 700 & Above Employee

• Manager Evaluation and Planning

  • Jan 2012 - Dec 2012

  Doha, Qatar Qatar Foundation is a semi private, non-profit organization in Qatar that was established primarily to establish a more knowledge based economy for the future. The Foundation has played a key role in Qatar's transformation into a political, economic and cultural powerhouse in the region, despite its small size. It has 3 core areas - education, science and research and community development. There are over 60 different entities and centres within the Foundation, including top tier… Show more Qatar Foundation is a semi private, non-profit organization in Qatar that was established primarily to establish a more knowledge based economy for the future. The Foundation has played a key role in Qatar's transformation into a political, economic and cultural powerhouse in the region, despite its small size. It has 3 core areas - education, science and research and community development. There are over 60 different entities and centres within the Foundation, including top tier Universities, leading edge technology and innovation companies as well as community programs to help foster a more progressive society. My role covered all areas of the Foundation and was responsible for: - implementing, directing and managing the strategic planning and evaluation system across all centers and directorates to ensure funding decisions and investments were aligned - influencing and working closely with the executive teams from Human Resources and Finance Division to ensure a more collaborative approach was taken for all centres. Previously there was very little collaboration or alignment - Develop strategic decision making tools, guidelines and support materials to enable formulation of relevant business plans for all centers and directorates, both for my team and for the centres themselves - Provide clarity and give strategic direction to the Foundations entities on the overall strategic vision and direction - Design, develop and manage the execution and writing of the first 2 Annual Performance Reports for the Foundation as a whole - Lead, manage, recruit and train all staff members to ensure quality of outcomes Show less



HEC Paris Executive Education

• France
• Education Management
• 100 - 200 Employee

• Director of Operations

  • Nov 2010 - Jan 2012

  Doha Qatar - On joining the HEC Paris in Qatar team in November, there was no team in place, no offices and essentially just a contract signed to agree that HEC Paris could launch and Executive MBA in Doha - Within 3 months my team launched the first Executive MBA program in Qatar and the programs continue to grow. - During this rapid start up, the offices of HEC-Q were established, a program management framework was put in place, curriculum, Professors and staff put in place as well as a network… Show more - On joining the HEC Paris in Qatar team in November, there was no team in place, no offices and essentially just a contract signed to agree that HEC Paris could launch and Executive MBA in Doha - Within 3 months my team launched the first Executive MBA program in Qatar and the programs continue to grow. - During this rapid start up, the offices of HEC-Q were established, a program management framework was put in place, curriculum, Professors and staff put in place as well as a network of suppliers, coordination of logistics and all support staff to ensure delivery. It was a major achievement given the timing, the region and the administration processes involved - I was responsible for managing the budget for all Qatar operations - I led, managed and trained the local team to ensure quality delivery of all executive education programs - Established and implemented the overall guidelines and processes for the production of programs in the region to ensure quality and efficiency - Lead the coordination with Paris to ensure coherence of program production according to specifications established in Paris and to ensure that operations at HEC-Q are in line with global processes, client expectations, organisational standards for delivery, academic policies and procedures, specifically International Accreditation. This was key to ensure the brand of HEC Paris was maintained. - Represented HEC Paris in Qatar in front of senior executive clients, prospective clients and all students Show less



Infosys Portland

• Australia
• Business Consulting and Services
• 100 - 200 Employee

• Director / Associate Director

  • Jul 2007 - Jun 2009

  Melbourne, Australia -I formed my own consulting business to coincide with the raising of two very young children. - The focus was on business strategy and strategic project initiatives for medium sized businesses - I worked for PBL Media, Australia's larges and most diversified media group and through this project I joined the Portland leadership team in order to work with larger and more diverse mix of clients throughout the Asia-Pac region - Focus of role was business development and subsequent… Show more -I formed my own consulting business to coincide with the raising of two very young children. - The focus was on business strategy and strategic project initiatives for medium sized businesses - I worked for PBL Media, Australia's larges and most diversified media group and through this project I joined the Portland leadership team in order to work with larger and more diverse mix of clients throughout the Asia-Pac region - Focus of role was business development and subsequent delivery of high impact projects to make clients successful by increasing their efficiency and profitability through sustainable improvement initiatives - In addition, the building of the Melbourne office into a more team based environment as well as implementing training, coaching and mentoring for all staff on operational excellence - Example of a project sold, implemented and managed: IT diagnostic for a leading Australian University, resulting in an agreed way forward to consolidate both hardware and software requirements, purchasing governance recommendations and a step by step roadmap to procurement excellence as well as identifying major cost savings across all categories - Led and developed Portland’s Strategic Procurement Survey for 2009, the only survey of its kind in the Asia-Pac region I left this role to relocate with my family to Doha, Qatar. An exciting prospect to understand and work in the Middle East, a region I had never been to before. Show less



Barclays Corporate & Investment Bank

• United States
• Financial Services
• 700 & Above Employee

• Associate Director

  • Jun 2003 - May 2005

  Canary Wharf, London, UK - Global IT procurement focusing on best practice project management skills, including re-alignment of global processes focusing on New York, London and Singapore offices - Managed the existing team of 10 staff, included re-alignment of roles, setting both savings and overall performance targets - Implemented a category management based approach resulting in 18% average cost reduction across the categories - Negotiated the first enterprise wide software agreement with Microsoft in… Show more - Global IT procurement focusing on best practice project management skills, including re-alignment of global processes focusing on New York, London and Singapore offices - Managed the existing team of 10 staff, included re-alignment of roles, setting both savings and overall performance targets - Implemented a category management based approach resulting in 18% average cost reduction across the categories - Negotiated the first enterprise wide software agreement with Microsoft in Europe which had significant cost benefits as well as measurable improvements to the internal management of all software. This deal also represented the first strategic IT supplier relationship for Barclays Capital. June 2005 - I relocated to Australia. Show less



Kearney

• United States
• Business Consulting and Services
• 700 & Above Employee

• Manager

  • Jun 2000 - Jun 2003

  London, United Kingdom - Managed teams for international corporate and government clients - Fast track progression from Associate to position of Manager - Performance evaluations consistently resulted in top 5% of company - Specialising in strategy, cost reduction programs, change management and business process redesign - Leading local and global project teams with a strong results-oriented and pragmatic approach



Department Natural Resources and Environment

• Senior Economist and Senior Policy Advisor

  • Jan 1996 - May 2000

  Melbourne Australia • Managed the development and implementation of leading industry and policy reform programs that will continue to shape the future of Australia’s natural resources • Led high level projects to analyze and develop policy options on specific industry issues and implemented outcomes, extensive work in managing stakeholder relations and expectations • Economic research and modeling for solutions to environmental problems, utilising benefit: cost analysis, linear programming and dynamic… Show more • Managed the development and implementation of leading industry and policy reform programs that will continue to shape the future of Australia’s natural resources • Led high level projects to analyze and develop policy options on specific industry issues and implemented outcomes, extensive work in managing stakeholder relations and expectations • Economic research and modeling for solutions to environmental problems, utilising benefit: cost analysis, linear programming and dynamic programming techniques • Established the Performance Evaluation Division. As a result of these achievements I was selected to receive the full scholarship to study my MBA at Melbourne Business School. On completion of my MBA, I delivered several projects for the Department and then left for London, UK on a one way ticket to join a consultancy firm. Show less