Experience

Just AI

• United Kingdom
• Software Development
• 1 - 100 Employee

• Junior DevOps Engineer

  • Aug 2022 - Present

• Customer Support Specialist

  • Mar 2021 - Aug 2022

  * Communication with the customers in online-chat, social networks and ticket management system (Zendesk)* Collecting information and initial analysis of customer issues: collecting logs, issues reproducing, creating bug-reports, tasks and insights (Jira)* Following up with the customers and the developers to ensure the full issue resolution* Testing new online chats and ticket management systems to organize the work of technical support team* Helping with onboarding of the new hires. Show less



Veeam Software

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Sales Development Representative (Middle East)

  • 2020 - 2021

  • Searching for Commercial-oriented accounts and establishing communication with them (cold calling)• Provide support to qualified prospects and customers including follow up, product information, quotations, and closures• Collaboration with regional field sales employees on territory planning and execution• Meeting monthly and quarterly targets• Assistance in mentoring junior positions• Updating and maintaining notes/next step actions in Salesforce

• Inside Sales Associate

  • 2019 - 2020

  • Initiation of phone calls and emails to prospects and existing customers in the Middle East region• Resolving issues and providing expertise on Veeam products• Continuing improvement in backup technologies and sales tactics • Updating and maintaining notes/next step actions in Salesforce