Julia Tucker

Service Desk Coordinator at Vertikal6
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Contact Information
us****@****om
(386) 825-5501
Location
Providence, Rhode Island, United States, US

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Credentials

  • ITIL Foundation Level
    AXELOS Global Best Practice
    Dec, 2022
    - Nov, 2024
  • HIPAA Associate (HIPAAA)
    HIPAA Training
    Sep, 2022
    - Nov, 2024
  • Microsoft Certified: Azure Fundamentals
    Microsoft
    Jul, 2022
    - Nov, 2024
  • CompTIA IT Fundamentals Certification
    CompTIA
    May, 2018
    - Nov, 2024

Experience

  • Vertikal6
    • United States
    • Information Technology & Services
    • 1 - 100 Employee
    • Service Desk Coordinator
      • Oct 2022 - Present

      Ensures the Service Desk is fully equipped to operate efficiently. Coordinates between clients, engineers, account managers, and technicians for seamless and quality service. Creates policies and procedures for the technicians to follow at the Service Desk. Maintains trainings and resources amongst technicians.

    • Level 1 Service Desk Technician
      • Jun 2022 - Oct 2022

  • Amica Insurance
    • United States
    • Insurance
    • 700 & Above Employee
    • Help Desk Specialist
      • Jun 2021 - Jun 2022

  • Geek Squad
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Technical Consultant
      • Sep 2019 - Jun 2021

      Client facing repair with on the spot troubleshooting skills Client facing repair with on the spot troubleshooting skills

  • Best Buy
    • Retail
    • 700 & Above Employee
    • Sales Consultant
      • May 2018 - Sep 2019

      Specialty sales consultant working with a highlight on Amazon premium product. Received training from the Amazon Doppler Building in Seattle, WA. Specialty sales consultant working with a highlight on Amazon premium product. Received training from the Amazon Doppler Building in Seattle, WA.

  • Chariho High School
    • Help Desk Technician
      • Aug 2016 - Jul 2018

      2 year internship program involving daily responsibilities, which included troubleshooting various MacBook Air and Pro models, as well as quick repair and problem solving. 2 year internship program involving daily responsibilities, which included troubleshooting various MacBook Air and Pro models, as well as quick repair and problem solving.

Education

  • Chariho High School
    GED, Computer Systems Networking and Telecommunications
    2014 - 2018

Community

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