Experience

Microverse

• United States
• E-learning
• 700 & Above Employee

• Full stack developer

  • Dec 2019 - Present

  HTML | CSS | Ruby | Ruby on Rails | JavaScript | React | Redux | Algorithms & Data Structures HTML | CSS | Ruby | Ruby on Rails | JavaScript | React | Redux | Algorithms & Data Structures



Envirowise Consult

• Nairobi

• Information Technology Help Desk

  • Jan 2016 - Jun 2019

  Meeting requests for information and support within the agreed timelines Quickly analyzing and presenting verbal and numerical information in a concise and understandable manner Resolving complex queries and giving advice Acting as the first point of contact for all IT and technical queries Configuring and managing backups and restore procedures Communicating with third party technical specialists Developing the infrastructure and systems to meet the company needs Meeting requests for information and support within the agreed timelines Quickly analyzing and presenting verbal and numerical information in a concise and understandable manner Resolving complex queries and giving advice Acting as the first point of contact for all IT and technical queries Configuring and managing backups and restore procedures Communicating with third party technical specialists Developing the infrastructure and systems to meet the company needs



Silensec

• Cyprus
• IT Services and IT Consulting
• 1 - 100 Employee

• IT Security Business Consultant

  • 2015 - Dec 2015

  Making contacts with businesses through on-site cold calls and networking by visiting organizations to talk to IT managers and Information Security managers to understand their needs. Taking leads from existing customer base and develops new customer base. Develops new prospects and interacts with existing customers to increase sales of security systems and services Updating the database as well as providing the top management with my weekly reports. Developing and implementing a sales and marketing plan and strategies Understanding customers’ diverse, specific business needs and applying product knowledge to meet those needs Ensuring quality of service by developing a thorough and detailed knowledge of technical specifications and other features of employers’ systems and processes, and then documenting them Show less



Consumer Insight

• Kenya
• Market Research
• 1 - 100 Employee

• Client Service Executive

  • 2014 - 2014

  Effectively communicate with clients to gain commitment. Maintain customer records by updating account information. Resolve product or service problems by clarifying the customer’s complaint, determining the cause of the problem. Develop feedback or complaints procedures for customers to use. Contribute to team effort by accomplishing related results as needed. Prepare customers reports by collecting and analyzing their information. Effectively communicate with clients to gain commitment. Maintain customer records by updating account information. Resolve product or service problems by clarifying the customer’s complaint, determining the cause of the problem. Develop feedback or complaints procedures for customers to use. Contribute to team effort by accomplishing related results as needed. Prepare customers reports by collecting and analyzing their information.