Julia Aiston

Analyst 1 / Helpdesk at QuadMed Onsite Health and Wellness
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Contact Information
us****@****om
(386) 825-5501
Location
US
Languages
  • English -
Skills

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Credentials

  • Python Data Structures
    Coursera
    Mar, 2023
    - Nov, 2024
  • Programming for Everybody (Getting Started with Python)
    Coursera
    Jan, 2023
    - Nov, 2024

Experience

  • QuadMed
    • United States
    • Hospitals and Health Care
    • 200 - 300 Employee
    • Analyst 1 / Helpdesk
      • Mar 2019 - Present

      • IT Support for QuadMed Corporate and QuadMed Clinics • Setting up workstations and deploying IT Equipment • Repairing IT equipment • Receiving and sending out new/repaired items for implementations at different locations • Setting up access to internal applications • Walking users through issues over the phone/chat/email. • IT Support for QuadMed Corporate and QuadMed Clinics • Setting up workstations and deploying IT Equipment • Repairing IT equipment • Receiving and sending out new/repaired items for implementations at different locations • Setting up access to internal applications • Walking users through issues over the phone/chat/email.

  • JCPenney
    • United States
    • Retail
    • 700 & Above Employee
    • Field Operations Technician
      • Nov 2013 - Aug 2018

      • Troubleshooting for call center agents regarding MS Office 365 & internal applications • Ipad deployment/setup/usage • Creating and modifying instructional documents explaining applications and processes • Setting up workstations with IT equipment, and minimal server maintenance • Building relationships across different company site locations • Repairing/modifying IT equipment used by associates working from their homes • BCP (Business Continuity Plan) for the Milwaukee site • Building server cabinets to send out to JCPenney stores • Maintaining software for the sorters in the warehouse • Scheduling Vendor Repairs with 3rd party companies for equipment under contract • Setting up and modifying access in Unix based systems • Utilize PIT (Power Industrial Truck) vehicles throughout the warehouse (Scooter, Stockchaser, Tugger, Forklift)

  • Scion Dental
    • Menomonee Falls, WI
    • Customer Service Representative
      • Sep 2013 - Nov 2013

      •Handled incoming and outgoing calls regarding dental insurance questions/clarification for members and dental provider •Handled incoming and outgoing calls regarding dental insurance questions/clarification for members and dental provider

  • Peapod
    • United States
    • Technology, Information and Internet
    • 200 - 300 Employee
    • Customer Care Rep/Tech Support/Trainer
      • Apr 2011 - Aug 2013

      • Handled incoming calls from customers regarding their orders • Technical support line • Processing coupons • Worked with Frontpage to add updates to company's internal homepage • 2nd shift trainer • Handled incoming calls from customers regarding their orders • Technical support line • Processing coupons • Worked with Frontpage to add updates to company's internal homepage • 2nd shift trainer

  • Sears
    • United States
    • Retail
    • 700 & Above Employee
    • Data Entry Temp
      • Aug 2009 - Jan 2011

      • Worked online through Sears.com by placing orders for the Craftsman Tools • Replying/forwarding emails to distinguish between tool stock numbers that are invalid • Used Microsoft Excel to log, organize orders • Worked online through Sears.com by placing orders for the Craftsman Tools • Replying/forwarding emails to distinguish between tool stock numbers that are invalid • Used Microsoft Excel to log, organize orders

  • Sears
    • United States
    • Retail
    • 700 & Above Employee
    • Customer Order Specialist
      • Mar 2007 - Jan 2009

      • Worked with vendors expediting various plumbing orders for 15 stores • Updating orders, contacting customers/vendors, and tracing orders. • Proficient in POM (Purchase Order Management), WebX • Worked through the company call center for all 15 stores for their customers. • Worked with vendors expediting various plumbing orders for 15 stores • Updating orders, contacting customers/vendors, and tracing orders. • Proficient in POM (Purchase Order Management), WebX • Worked through the company call center for all 15 stores for their customers.

  • Berg Engineering
    • Palatine, IL
    • Administrative Assistant
      • Nov 2006 - Mar 2007

      • Responsible for answering and forwarding phone calls to the appropriate departments • Entered quotes, new orders, and repair requests on the computer. • Utilized Quickbooks to prepare quotes and FileMaster Pro for processed orders and returns. • Responsible for answering and forwarding phone calls to the appropriate departments • Entered quotes, new orders, and repair requests on the computer. • Utilized Quickbooks to prepare quotes and FileMaster Pro for processed orders and returns.

  • Wah Moy Chop Suey
    • Palatine, IL
    • Cashier/Waitress
      • Aug 2000 - Mar 2007

      • Responsible for front desk, taking orders in person and by phone, and handling the register. • Assumed the responsibilities of the owner when she was unavailable • Upkeep of the dining and front desk area • Minimal cooking/replenishing of stock • Responsible for front desk, taking orders in person and by phone, and handling the register. • Assumed the responsibilities of the owner when she was unavailable • Upkeep of the dining and front desk area • Minimal cooking/replenishing of stock

Education

  • ITT Technical Institute-Indianapolis
    Associate's Degree, Network Systems Administration
    2011 - 2014
  • Northern Michigan University
    Undecided, Liberal Arts
    2004 - 2006

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