HR

• Jul 2023 - Present

HR/Office Manager

• Aug 2016 - Jul 2023

• Collaborate with executive leadership to develop operational strategy and provide recommendations on implementation of strategic goals and to guide operational objectives• Direct the human resources operations including, staffing, hiring, onboarding, training, performance management and oversight of employee relations for 40+ employees within 2 locations• Handle all accounts receivable and accounts payable accounts, ensuring that all financial transactions are recorded timely and accurately • Guide all aspects of employee payroll• Administer the organization's shared work program• Manage the organization’s health and welfare benefits and retirement plan benefits ensuring that all plans are up to date and compliant • Collaborate with insurance brokerages to manage the annual renewal process to obtain the most competitive and comprehensive coverage • Develop and implement operational and HR policies and procedures and conduct regular audits• Design and deliver monthly employee training sessions on operational procedures, (GSA) order processing, sales team training, and organizational policies and regulations• Led implementation of new accounting program and managed the training with internal team members to ensure a smooth transition to the system• Oversaw the installation and configuration of new software to handle purchasing, orders, quotes, billing and synch operations with the warehouse to track items and inventory levels• Coordinate the logistics of all office and showroom moves, ensuring that all equipment, furniture, and supplies are transported safely and efficiently• Direct change management efforts, handling companywide communications and managing staff expectations surrounding organizational-wide changes including manufacturer branding guidelines for new products• Developed and implemented a comprehensive DEI program, including policies, procedures, and training and development programs, resulting in a more inclusive and diverse workplace. Show less

IT Manager

• Mar 2005 - Jul 2023

• Install, maintain and upgrade technology utilizing defined processes, procedures, and protocols to uphold the security, structure, and integrity of networks and systems, with minimal disruption to operations• Maintain proper backups for IT supported systems and HR databases, ensuring that critical data and information is securely stored and protected from loss or corruption• Provide effective resolution of standard IT user issues, leveraging a broad range of technical skills and expertise to diagnose and troubleshoot common problems Show less

Project Coordinator/Front Office Operations

• Aug 2003 - Aug 2016

• Managed the order fulfillment process, ensuring timely procurement, order management, and delivery coordination and effectively tracked orders and tickets and followed through on invoicing• Served as primary point of contact for team members and clients, addressing inquiries related to products, orders, and tickets, and coordinating with relevant team members to resolve issues promptly • Managed relationships with multiple vendors, including requesting project quotes, reviewing process acknowledgements, tracking shipping documents and overseeing delivery of materials• Led on-site projects with clients’ team for space planning, reconfigurations, individual moves, and small-scale move/add/change (MAC) projects ensuring seamless coordination and timely completion• Guided client meetings to understand needs and requirements and prepared and submitted proposals and RFPs • Coordinated delivery and installation schedule with warehouse and installation teams and conducted punch lists to identify and resolve any issues, and facilitated any necessary replacement product orders• Led training for other project coordinators on process improvement, GSA procedures and business operations• Acted as GSA Contract Lead, quoting, invoicing, and working with the manufacturer to process contracts• Directed front desk operations, greeting and directing visitors, managing a high-volume of incoming calls, resolving customer inquiries, sorting and distributing mail and supporting cross functional teams Show less