Product Manager

• Oct 2021 - Present

Client Manager

• Oct 2018 - Oct 2021

- Responsible for developing and maintaining ongoing client relationships in order to achieve client and revenue retention goals- Maintained close partnership with Client Development Consultants and other functional areas within FindLaw- Proactively identified problem areas, trends and opportunities and recommended plans of action to client and/or stakeholders- Collaborated with web designers, project managers, content writers, developers and others in support of FindLaw products and clients- Acted as a Subject Matter Expert for the Client Management team for multiple different projects- Acted as primary contact for escalated situations for assigned territory- Selected as a 2019 Regional Solutions Account Manager of the Year for meeting and exceeding client revenue retention goals- Nominated to the 2021 Small Law Advisory Board

Senior Project Manager

• Jul 2016 - Oct 2018

- Led project teams and managed all activities in a project life-cycle- Interacted with senior leadership and major stakeholders to establish strategic plans and objectives for programs and projects- Consulted with business partners to clarify and define complex project requirements, budgets and business cases- Created and delivered presentations on program or project goals and plans- Led project staff, including training and providing feedback for performance evaluations

Project Manager

• Dec 2015 - Jul 2016

- Led project teams and managed all activities in a project life-cycle- Interacted with senior leadership and major stakeholders to establish strategic plans and objectives for programs and projects- Consulted with business partners to clarify and define complex project requirements, budgets and business cases- Created and delivered presentations on program or project goals and plans

Manager - Customer Relations

• Mar 2011 - Dec 2015

- Cultivated relationships with client partners - Coordinated, moderated and maintained agendas for reoccurring calls held with clients and internal contacts - Assisted in consulting, designing and testing of new processes for clients as required due to regulatory changes or evolving business needs - Identified sales opportunities based on business needs and current relationship/services - Conducted and coordinated onsite and offsite business reviews with clients - Acted as single point of contact to resolve complex issues for external customers - Worked closely with internal departments to implement solutions and facilitate organizational support

Manager - Bankruptcy

• Nov 2006 - Mar 2011

- Managed and monitored productivity of a staff of over 30 processors, leads and supervisors - Developed, implemented and maintained procedures and expectations for multiple departments - Completed audits and quality assurance checks of staff to ensure compliance with client-approved procedures and expectations - Consulted with Attorney Network and clients on performance and trending in an effort to improve legal action timelines - Managed and monitored productivity of a staff of over 30 processors, leads and supervisors - Developed, implemented and maintained procedures and expectations for multiple departments - Completed audits and quality assurance checks of staff to ensure compliance with client-approved procedures and expectations - Consulted with Attorney Network and clients on performance and trending in an effort to improve legal action timelines