Experience

Joanna Boyd Buyers Advocate

• Australia
• Real Estate
• 1 - 100 Employee

• Exclusive Buyers Advocate

  • Jan 2023 - Present

  "Empowering Your Property Legacy" We are a boutique buyer’s agency based in Paddington, Brisbane providing a bespoke service to those transacting in the property market. We provide a high touch end to end service and assist our clients to source, negotiate, secure and achieve their property aspirations. We support our clients, act as their emotional filter and shoulder the burden throughout the entire property journey from search to settlement. Buyers will often purchase 3-4 times in a lifetime, we buy property every day and know what questions to ask or levers to pull to ensure a positive outcome for our clients. We take an unbiased approach and are here to support and act in our client’s best interest at all times. ☎ 0410 496 665 📧 buy@joannaboyd.com.au 🌍 www.joannaboyd.com.au https://www.instagram.com/julesobrien_buyersadvocate/ Show less



Brisbane Inner West Realty - Kathleen Luck and Stephen Doyle

• Australia
• Real Estate
• 1 - 100 Employee

• Real Estate Sales Associate

  • Jun 2021 - Dec 2022

  Real Estate Sales Agent • Prospecting new and potential sellers/ clients. Phone calls, door knocking and meeting in person. Creating and editing a running database of clients. • Appraisal of homeowner properties with market research of the area, the condition of the home, advising on recent comparable sales. Real Estate Sales Agent • Prospecting new and potential sellers/ clients. Phone calls, door knocking and meeting in person. Creating and editing a running database of clients. • Appraisal of homeowner properties with market research of the area, the condition of the home, advising on recent comparable sales.



Harcourts Solutions Group

• Australia
• Real Estate
• 1 - 100 Employee

• Real Estate Sales Agent

  • Sep 2018 - May 2021

  • Prospecting new and potential sellers/ clients. Phone calls, door knocking and meeting in person. Creating and editing a running database of clients. • Appraisal of homeowner properties with market research of the area, the condition of the home, advising on recent comparable sales. • Creating a genuine rapport with vendors and buyers of a property by actively listening, finding common grounds, and paying attention to both verbal and non-verbal communication. • Managing client expectations by discussing each step of the upcoming process they are to expect. • Aiding leading sales agents in the day-to-day running of their schedule. • Facilitating pre-settlement inspections & final settlement of properties with both sellers and buyers. • Creating and preparing marketing for a vendor’s home along with setting up for presentation of a property. • Following up with buyers after open homes to create buyer feedback reports. • Welcoming and greeting buyers and sellers at open homes. • Gathering information with open discussions and communication with buyers at open homes. • Creating and preparing property offers, contracts of sale and office supporting documents using programs in Realworks and Docusign. • Facilitating vendor reports to supply open communication and feedback from buyers and how their campaign is progressing. • Office admin duties, organizing and booking contractors to aide in the marketing and execution of a vendor’s property prior to launching to the market. • Creating working, flexible calendars for homeowners with the preparation of proceeding to market. Show less



Commonwealth Bank

• Australia
• Financial Services
• 700 & Above Employee

• Personal Banking Representative

  • 2006 - 2018

  • Executed customer transactions, including deposits, withdrawals, money orders and checks. • Rapidly and efficiently prepare customer and ATM cash and change orders. Continued education on current banking products and services through online learning & training. • Opened accounts with a cross sale ratio of 2-4 products opened. • Created member account profiles on Commonwealth online banking program. • Sold cashier's checks, traveller’s checks and money orders. • Executed wire transfers, stopped payments and account transfers. • Processed exchange and foreign currency. • Answered telephone inquiries on banking products including checking, savings, loans and lines of credit. • Advised clients on mortgage, educational and personal loans. • Maintained friendly and professional customer interactions. • Promoted all financial products by keeping excellent service offering knowledge. • Maximized revenue through improved sales techniques and branch productivity. • Established rapport with new clients to increase satisfaction and loyalty. • Built client rapport to ensure consistent satisfaction and loyalty. • Interviewed clients to decide current income, expenses, insurance coverage, tax status, financial objectives, risk tolerance and other information needed to develop a financial plan. • Recommended loan approvals and denials based on customer loan application reviews. • Adhered to all federal and state compliance guidelines relative to retail mortgage lending. • Continued education on current banking products and services through online learning, on own time. • Always kept friendly and professional client interactions. • Greeted customers entering the store to ascertain what each customer wanted or needed. • Earned management trust by serving as key holder, responsibly opening and closing store. • Supplied an elevated customer experience to generate a loyal clientèle. • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner. Show less



Short Black Coffee

• Australia
• Restaurants

• Barista

  • 2005 - 2006

  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment. • Prioritized drink requests while managing interruptions. • Followed standards for merchandising, stocking and storing products. • Cleaned counters, machines, utensils and seating areas daily. • Engendered customer loyalty by remembering personal preferences and allergy information. • Trained new team members with positive reinforcement and respectful, encouraging coaching. • Maintained regular and consistent attendance and punctuality. • Prepared coffee, straightened up chairs and table, opened register and carried out other opening duties. Show less



Gaythorne RSL Club

• Australia
• Gambling Facilities and Casinos
• 1 - 100 Employee

• Bar Attendant

  • 2004 - 2005

  • Followed all safety requirements for alcohol service. • Greeted guests in a prompt and professional manner. • Waited on multiple customers at the bar and throughout the bar area. • Carefully followed safety and sanitation policies handling food and beverages. • Poured drinks using standard pour according to specifications. • Processed orders on a computerized Point of Sale system. • Upheld strict cash handling procedures. • Verified that guests at the bar were of legal age. • Refused service to intoxicated guests. Show less



Private Families

• Sydney & Brisbane

• Nanny

  • 2000 - 2004

  • Promoted language development skills through reading and storytelling. • Safely transported children to and from school, medical appointments and extra-curricular activities. • Collaborated with parents to develop and implement discipline programs to promote positive behavior. • Helped develop the family's schedule to keep household order. Engaged in after-school activities including sport practice and homework. • Organized activities that enhanced children's physical, emotional and social well-being. • Communicated with parents about daily activities and behaviors. • Engaged with children on an individual basis to build positive relationships with them. • Maintained a safe environment by emphasizing and keeping cleanliness and organization. Show less