Experience

Brilliance Financial Technology

• United States
• Software Development
• 1 - 100 Employee

• Product Manager

  • Oct 2022 - Present

• Customer Success Team Lead

  • Feb 2021 - Oct 2022

• Customer Success Manager

  • Mar 2020 - Feb 2021



DigitalMaas

• Australia
• Business Content
• 1 - 100 Employee

• Customer Success Manager

  • Jul 2019 - Jan 2020

  Transitioned the CS team from delivering a traditional digital marketing service towards a scalable SaaS model by implementing new processes and technologies such as Hubspot and Aircall. Onboarded and account managed a portfolio composed of SMBs through to key accounts. Transitioned the CS team from delivering a traditional digital marketing service towards a scalable SaaS model by implementing new processes and technologies such as Hubspot and Aircall. Onboarded and account managed a portfolio composed of SMBs through to key accounts.



Xplor Technologies

• Software Development
• 700 & Above Employee

• Customer Success Onboarding Team Lead

  • Jul 2018 - Mar 2019

  Designed and implemented a new product rollout for key enterprise accounts.Oversaw client onboarding as company grew from 5% to 8% market share.Managed a 6 person team responsible for data migration, implementation and training, as well as account management for medium enterprise customers.

• Customer Onboarding Specialist

  • Sep 2017 - Jul 2018

  Developed and executed technical data migration solutions to onboard large enterprise clients.Refined and directed implementation and training for small to medium enterprise businesses.Provided solutions for Xplor’s web and app based education platform customers.Delivered on-site and over-the-phone consultation to child care businesses to advise on government regulation.



The Australian National University

• Australia
• Higher Education
• 700 & Above Employee

• Research Assistant

  • Jun 2017 - Oct 2017

  Conducted independent research in protein engineering while instructing and supporting new team members. Conducted independent research in protein engineering while instructing and supporting new team members.