Experience

Work Opportunities Unlimited

• United States
• Individual and Family Services
• 200 - 300 Employee

• Job Developer

  • Mar 2015 - Present

  We create new opportunities for success in the workplace, everyday. Work Opportunities Unlimited is a cost-free recruiting resource to local businesses. One of our Core Values is to "create successful, reciprocal relationships"; and we do this by creating opportunities for our job seekers while at the same time adding value to the workforce of the company. We create new opportunities for success in the workplace, everyday. Work Opportunities Unlimited is a cost-free recruiting resource to local businesses. One of our Core Values is to "create successful, reciprocal relationships"; and we do this by creating opportunities for our job seekers while at the same time adding value to the workforce of the company.



Inntopia

• United States
• Software Development
• 1 - 100 Employee

• Account Manager

  • Jun 2007 - Present

  Inntopia – Travel Technology Software Stowe, VT 2007-Account Manager: Responsible and attentive to the needs of some of our larger accounts. It is my job to respond to the daily inquiries and requests of my clients, while managing their expectations. When given a new account, I take them from introduction to the system, through demos and training, followed by onsite installation. This requires in-depth knowledge of system features and functionality, and includes an understanding of our complex AR/AP offerings. It is essential to have an understanding of the varied accounting modules that each client uses in order to ensure a successful launch. Installs include training for administrative and accounting staff, as well as call center agents, IT staff and web designers. . Show less

• Customer Support Manager

  • Jan 2005 - Jun 2007

  Inntopia – Travel Technology Software Stowe, VT 2005-2007Customer Support Manager: Manage a staff of five customer support professionals whose job it is to assist our clients with all their questions or issues. This includes remote training for new users and helping existing users with managing their Inntopia software. In my role as administrator for our Issue Tracker software, I would receive, prioritize and assign all incoming issues, as well as follow up to ensure prompt action is taken when indicated As manager of our call center, I was in charge of hiring, training and scheduling staff. Increased sales by offering my support and encouragement to agents as well as motivating them with sales incentives. Show less


Stowe Area Association
• United States
• Leisure, Travel & Tourism
• 1 - 100 Employee
• Reservations Manager

  • 2000 - 2006