Experience

Muuto Consulting

• United Kingdom
• Business Consulting and Services
• 1 - 100 Employee

• Head of Product and Digital Transformation, Partner

  • Aug 2022 - Present

  London, England, United Kingdom post merger integration | restructuring | operating model implementation | digital transformation | outsourcing | organisational health Muuto Consulting exists to help clients solve their critical business challenges. Our unique approach is not only what differentiates us, but also what makes us successful. We provide a pragmatic results focused approach to architecting and delivering complex strategic transformations. Headquartered in the United Kingdom, our consultants cover the globe.



Kingfisher Plc

• United Kingdom
• Retail
• 700 & Above Employee

• Head of Digital Delivery

  • Sep 2015 - Jul 2022

  Kingfisher needed to step change their Digital offering to face into rising disruption in the retail industry and therefore set up a Digital Hub in the heart of London to “break the mould” of both Customer Experience and solution delivery. In parallel, re-platforming their website and rolling out a single IT template across their 5 brands over 10 countries. Responsible for; • Establishing the Digital Hub from scratch and growing the team to c.200 at peak • Extending the home… Show more Kingfisher needed to step change their Digital offering to face into rising disruption in the retail industry and therefore set up a Digital Hub in the heart of London to “break the mould” of both Customer Experience and solution delivery. In parallel, re-platforming their website and rolling out a single IT template across their 5 brands over 10 countries. Responsible for; • Establishing the Digital Hub from scratch and growing the team to c.200 at peak • Extending the home improvement customer journeys to attract new traffic and increase share of wallet of the leading home improvement projects • Exploring innovative technologies (eg AI, Visual recognition, Bots) and applying Service Design principles to deliver MVPs to address customer problems before failing fast or scaling the successes • Creating and delivering the 3yr Digital Strategy, applying a mobile-first strangle pattern to the monolithic commerce engine to move to a Cloud & API based, headless, componentised and highly resilient platform • Introducing & implementing, agile methodologies (SAFe, Scrum, XP and DevOps) and after proving their success, rolling out the methodologies across the 3 other digital delivery sites Show less



Screwfix

• United Kingdom
• Retail
• 700 & Above Employee

• Interim Director of Digital Development

  • Sep 2014 - Sep 2015

  Yeovil

• Program Manager

  • Apr 2013 - Sep 2014

  Yeovil



Marks and Spencer

• United Kingdom
• Retail
• 700 & Above Employee

• Project Manager

  • Apr 2011 - Mar 2013

  London, United Kingdom



Screwfix Direct

• United Kingdom
• Wholesale Building Materials
• 1 - 100 Employee

• Programme Manager

  • Aug 2008 - Jun 2011

• Software Engineering Section Mgr

  • Jun 2007 - Aug 2008

• E-Commerce Project Manager

  • 2002 - Jun 2007



TUI UK

• United Kingdom
• Consumer Services

• E-Commerce Project Manager

  • Jan 2000 - Dec 2002

• Commercial Analyst

  • Mar 1997 - Dec 1999