Juleen Keefer
Business Coach at HBK High Performance- Claim this Profile
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Bio
Credentials
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Communicating about Culturally Sensitive Issues
LinkedInJul, 2023- Nov, 2024 -
Complex Negotiation Tips
LinkedInSep, 2022- Nov, 2024 -
Customer Service Leadership
LinkedInSep, 2022- Nov, 2024 -
Three Tips for Managing Egos and Difficult Emotions
LinkedInMay, 2022- Nov, 2024 -
Learning Audacity
LinkedInNov, 2021- Nov, 2024 -
Becoming an Ally to All
LinkedInOct, 2021- Nov, 2024 -
Bystander Training: From Bystander to Upstander
LinkedInOct, 2021- Nov, 2024 -
Communicating Across Cultures
LinkedInOct, 2021- Nov, 2024 -
Understanding and Supporting Asian Employees
LinkedInOct, 2021- Nov, 2024 -
Critical Thinking
LinkedInNov, 2020- Nov, 2024 -
Developing a Diversity, Inclusion, and Belonging Program
LinkedInAug, 2020- Nov, 2024 -
Difficult Conversations: Talking About Race at Work
LinkedInAug, 2020- Nov, 2024 -
Dealing with Grief, Loss, and Change as an Employee
LinkedInJul, 2020- Nov, 2024 -
How Do I Say That?
VitalSmartsJul, 2020- Nov, 2024 -
Icebreakers for Teams, Meetings, and Groups
LinkedInJul, 2020- Nov, 2024 -
Ascend Path
LinkedInApr, 2020- Nov, 2024 -
Leadership Stories: 5-Minute Lessons in Leading People
LinkedInApr, 2020- Nov, 2024 -
Managing Organizational Change for Managers
LinkedInApr, 2020- Nov, 2024 -
Writing: The Craft of Story
LinkedInApr, 2020- Nov, 2024 -
Being an Effective Team Member
LinkedInMar, 2020- Nov, 2024 -
Coaching Employees through Difficult Situations
LinkedInMar, 2020- Nov, 2024 -
Communicating with Empathy
LinkedInMar, 2020- Nov, 2024 -
Connecting with Executives
LinkedInMar, 2020- Nov, 2024 -
Developing Executive Presence
LinkedInMar, 2020- Nov, 2024 -
Diversity, Inclusion, and Belonging
LinkedInMar, 2020- Nov, 2024 -
Diversity, Inclusion, and Belonging
LinkedInMar, 2020- Nov, 2024 -
Effective Listening
LinkedInMar, 2020- Nov, 2024 -
Executive Decision-Making
LinkedInMar, 2020- Nov, 2024 -
Fred Kofman on Accountability
LinkedInMar, 2020- Nov, 2024 -
Humble Leadership: The Power of Relationships, Openness, and Trust (getAbstract Summary)
LinkedInMar, 2020- Nov, 2024 -
Learning to Be Approachable
LinkedInMar, 2020- Nov, 2024 -
Managing Your Career as an Introvert
LinkedInMar, 2020- Nov, 2024 -
Persuasive Selling
LinkedInMar, 2020- Nov, 2024 -
Transitioning from Manager to Leader
LinkedInMar, 2020- Nov, 2024 -
Writing Articles (2013)
LinkedInMar, 2020- Nov, 2024 -
Communicating Nonverbally
LinkedInFeb, 2020- Nov, 2024 -
Communicating with Charisma
LinkedInFeb, 2020- Nov, 2024 -
Developing Your Emotional Intelligence
LinkedInFeb, 2020- Nov, 2024 -
How to Use LinkedIn Learning
LinkedInFeb, 2020- Nov, 2024 -
Learn Emotional Intelligence, the Key Determiner of Success
LinkedInFeb, 2020- Nov, 2024 -
Unconscious Bias
LinkedInFeb, 2020- Nov, 2024 -
Communicating about Culturally Sensitive Issues
LinkedInJan, 2020- Nov, 2024 -
Confronting Bias: Thriving Across Our Differences
LinkedInJan, 2020- Nov, 2024 -
Creating a Positive and Healthy Work Environment
LinkedInJan, 2020- Nov, 2024 -
Diversity and Inclusion in a Global Enterprise
LinkedInJan, 2020- Nov, 2024 -
Diversity, Inclusion, and Belonging (2017)
LinkedInJan, 2020- Nov, 2024 -
Diversity, Inclusion, and Belonging for Leaders and Managers
LinkedInJan, 2020- Nov, 2024 -
Inclusive Leadership
LinkedInJan, 2020- Nov, 2024 -
Skills for Inclusive Conversations
LinkedInJan, 2020- Nov, 2024 -
Building High-Performance Teams
LinkedInDec, 2019- Nov, 2024 -
Business Development Foundations
LinkedInDec, 2019- Nov, 2024 -
Business Innovation Foundations
LinkedInDec, 2019- Nov, 2024 -
Communication within Teams
LinkedInDec, 2019- Nov, 2024 -
Influencing Others
LinkedInDec, 2019- Nov, 2024 -
Key Account Management
LinkedInDec, 2019- Nov, 2024 -
Leadership: Practical Skills
LinkedInDec, 2019- Nov, 2024 -
Managing Meetings
LinkedInDec, 2019- Nov, 2024 -
Motivating and Engaging Employees
LinkedInDec, 2019- Nov, 2024 -
New Manager Foundations
LinkedInDec, 2019- Nov, 2024 -
Outlook 2016: Efficient Email Management
LinkedInDec, 2019- Nov, 2024 -
Performance Review Foundations (2014)
LinkedInDec, 2019- Nov, 2024 -
Prioritizing Your Tasks
LinkedInDec, 2019- Nov, 2024 -
Quality Standards in Customer Service [2016]
LinkedInDec, 2019- Nov, 2024 -
Recruiting Foundations
LinkedInDec, 2019- Nov, 2024 -
Speak Like a Pro/Vocal Catalyst Mastermind with Greg Smith
HBK High PerformanceDec, 2019- Nov, 2024 -
Dynamic Leadership
HBK High PerformanceOct, 2019- Nov, 2024 -
Common Meeting Problems
LinkedInAug, 2019- Nov, 2024 -
Finding Your Introvert/Extrovert Balance in the Workplace
LinkedInAug, 2019- Nov, 2024 -
PowerPoint Essential Training (Office 365)
LinkedInAug, 2019- Nov, 2024 -
Coaching and Developing Employees
LinkedInJul, 2019- Nov, 2024 -
Negotiation Foundations
LinkedInJul, 2019- Nov, 2024 -
Performance Coach
Performance Coach UniversityJul, 2019- Nov, 2024 -
Creating Great First Impressions
LinkedInJun, 2019- Nov, 2024 -
Coaching Skills for Leaders and Managers
LinkedInMar, 2019- Nov, 2024 -
Coaching for Results
LinkedInMar, 2019- Nov, 2024 -
Conflict Resolution Foundations
LinkedInMar, 2019- Nov, 2024 -
Persuasive Coaching
LinkedInMar, 2019- Nov, 2024 -
Preparing Your Y to Be a Collaborative Partner
YMCA of the USA (National Resource Office)Mar, 2018- Nov, 2024 -
Orientation to the Supervisor's Toolkit: Service and Engagement
YMCA of the USA (National Resource Office)Jan, 2018- Nov, 2024 -
The Y's Way to Service and Engagement
YMCA of the USA (National Resource Office)Jan, 2018- Nov, 2024 -
Adult Learning Concepts
YMCA of the USA (National Resource Office)Oct, 2017- Nov, 2024 -
Advancing Equity: Understanding My Biases
YMCA of the USA (National Resource Office)Oct, 2017- Nov, 2024 -
Checking in Nationwide Members
YMCA of the USA (National Resource Office)Oct, 2017- Nov, 2024 -
Collaborate with Confidence
YMCA of the USA (National Resource Office)Oct, 2017- Nov, 2024 -
Nationwide Members at the Y
YMCA of the USA (National Resource Office)Oct, 2017- Nov, 2024 -
Nationwide Membership Check-In Quick Reference
YMCA of the USA (National Resource Office)Oct, 2017- Nov, 2024 -
Supervisor Tools to Build Effective Teams
YMCA of the USA (National Resource Office)Oct, 2017- Nov, 2024 -
Three Keys to Successful Family Engagement
YMCA of the USA (National Resource Office)Oct, 2017- Nov, 2024 -
Building Relationships Through Cultural Lenses
YMCA of the USA (National Resource Office)Jun, 2017- Nov, 2024 -
The Essentials of New Hire Onboarding Seminar
National Seminars TrainingJun, 2017- Nov, 2024 -
Facilitator Training for Giving a Cause-Driven Tour
YMCA of the USA (National Resource Office)May, 2017- Nov, 2024 -
Foundations of Listen First
YMCA of the USA (National Resource Office)Jan, 2017- Nov, 2024 -
Cause-Driven Tour Language
YMCA of the USA (National Resource Office)Nov, 2016- Nov, 2024 -
Cause-Driven Tour Learning App
YMCA of the USA (National Resource Office)Nov, 2016- Nov, 2024 -
Cause-Driven Tour Quick Reference
YMCA of the USA (National Resource Office)Nov, 2016- Nov, 2024 -
Cause-Driven Tour Video
YMCA of the USA (National Resource Office)Nov, 2016- Nov, 2024 -
Daring Leadership: The Four Pillars of Courage
Brave Leaders IncNov, 2016- Nov, 2024 -
Introduction to the Y's Cause & Culture
YMCA of the USA (National Resource Office)Nov, 2016- Nov, 2024 -
Leadership-CORE Track
Loving On Purpose Life AcademyNov, 2016- Nov, 2024 -
New Member Onboarding Toolkit
YMCA of the USA (National Resource Office)Nov, 2016- Nov, 2024
Experience
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High Performance
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United States
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Professional Training and Coaching
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1 - 100 Employee
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Business Coach
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Aug 2021 - Present
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Real Living Ministries
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United States
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Religious Institutions
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Chief Development Officer
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Mar 2021 - May 2022
Training and Development work with the Lead Executive/Pastoral team. Training and Development work with the Lead Executive/Pastoral team.
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High Performance
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United States
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Professional Training and Coaching
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1 - 100 Employee
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Business Coach
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Feb 2019 - Aug 2020
Certified Performance Coach Leadership and Organizational Culture, Organizational Health Employee Development Employee Experience Research assistant to HBK High Performance Podcast Leadership Development Trainer/Facilitator Speaker Certified Performance Coach Leadership and Organizational Culture, Organizational Health Employee Development Employee Experience Research assistant to HBK High Performance Podcast Leadership Development Trainer/Facilitator Speaker
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YMCA of Youngstown
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United States
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Non-profit Organizations
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1 - 100 Employee
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Business Manager
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Jun 2017 - Feb 2019
Responsible for membership ACH and credit card draft collection, daily financial business, administrative office supply management, and financial data analytics, New Staff Orientation Onobarding Trainer, Branch time-and-attendance and payroll functionality (ADP and Paycor), and performing most duties of an HR generalist. Certified HIPAA Compliance and Security Officer for YMCA of Youngstown Association for the YMCA's Diabetes Prevention Program.
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Membership Director
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Jun 2012 - Jun 2017
Directorship of 34 employees and $3.5 million budget. Spirited sales and prospect acquisition initiatives, while vitalizing cause-driven experiential tours. Immersion in member retention and member engagement strategies. Seasoned fund raising activist. Cornucopia of Community immersion and education programs initiated with emphasis in physical, emotional and spiritual health and wellness.Lively Employee Experience and Development trainer for niche' areas in Onboarding, Child Abuse Prevention and Communication skills. Departmental Scheduler, with time-and-attendance duties, direct and indirect supervision with safety focus.Member Engagement Coordinator for program implementation of LIVESTRONG at the YMCA Program, an evidence-based program for cancer survivors. Show less
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Building Coverage Manager
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Jun 2009 - Jun 2017
Responsible for the supervision of all employees in the building, safety and security of employees and the campus. Responsible for current certifications in First Aid, CPR/AED and O2.
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Listen First Employee Development Trainer
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May 2011 - May 2016
Created, designed, implemented and designed course (including slide deck, activities and handouts) for employees of YMCA of Youngstown for foundations in developing listening, communication, and empathic behavioral skills. This also included components of therapeutic interventions from Motivational Interviewing and the Dr. Prochaska's Transtheoretical Model of Change. This was not a full-time position in itself, but offered to employees when needed while I was serving in both part-time and full-time roles at the YMCA of Youngstown. Show less
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Child Abuse Prevention Trainer
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Jan 2009 - Jan 2014
Created, designed, prepared and trained all YMCA of Youngstown new hires in this mandatory training requirement. This was a compilation of trainings I had assembled (including designing the slide deck and instructional handout) while working full-time in government social services. The course material covered the 4 types of child abuse (sexual, emotional, physical, and neglect); identification of abuse (physical, emotional and behavioral indicators), mandatory reporting requirements, and explanation YMCA of Youngstown Policies and protocols surrounding Child Abuse prevention and reporting. Show less
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Journey to Freedom Coordinator and Facilitator
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Aug 2008 - Jun 2009
Served as Coordinator for the "Journey to Freedom (JTF)" program, leading and training other JTF facilitators. Also dual-led role as small group facilitator for JTF," a 6-week course designed based off Dr. Prochaska's Trans-theoretical Model of Change.
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Mahoning County Job & Family Services
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Youngstown, Ohio
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Case Manager/Mentor
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Sep 1988 - Sep 2012
Case management, initial and ongoing eligibility determination, specialized focus in mentoring (Bridges Our Of Poverty certified facilitator), plan/led small groups; worked with predominantly poverty class, addiction, domestic violence, mental illness, disabled and disadvantaged populations. Case management, initial and ongoing eligibility determination, specialized focus in mentoring (Bridges Our Of Poverty certified facilitator), plan/led small groups; worked with predominantly poverty class, addiction, domestic violence, mental illness, disabled and disadvantaged populations.
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Education
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Youngstown State University
Mental Health Counseling/Counselor -
Malone University
Bachelor's degree, Business Administration and Management, General -
Global University
Certificate in Specialized Ministry, Bible/Biblical Studies and Music Ministry