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Chuck Capps, Ph.D.

I was Juleen's professor for two courses in Management. Unequivocally, she is very intelligent, creative, and practical. She quickly grasped the academic concepts and demonstrated a very strong ability to apply those tenets to real world cases. Hiring authorities should consider Juleen as a very strong candidate for any position in managment / human resources.

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Credentials

  • SHRM Certified Professional (SHRM-CP)
    Society for Human Resource Management - SHRM
    Jan, 2015
    - Sep, 2024
  • Insurance Producer: Accident & Health; Life
    State of Tennesee Department of Commerce and Insurance
    Jun, 2017
    - Sep, 2024
  • Accident & Health, Life
    State of Ohio Department of Insurance
    Jan, 2020
    - Sep, 2024
  • Professional in Human Resources® (PHR®)
    HR Certification Institute - HRCI
    Dec, 2014
    - Sep, 2024

Experience

    • HR and Benefit Consultant
      • Apr 2017 - Present

      Offers human resource and benefit consulting services to enable Martin & Zerfoss’ clients to achieve its objectives by having thriving employees. Facilitates benefit plan renewals and adds new lines of coverage to enhance clients’ total compensation offerings. Acts as a dedicated benefit advocate for employees to help with benefit questions and claims resolution. Assesses clients’ strategic organizational HR needs and makes recommendations of best practices to proactively integrate with organizational initiatives. Show less

    • United States
    • Human Resources Services
    • 1 - 100 Employee
    • Client Services Representative
      • Jul 2012 - Mar 2017

      Provides Human Resource management consulting and administrative support for multiple clients. This includes, but is not limited to, talent management, employment processing, compensation, health and welfare benefits, training and development, records management, safety and health, employee relations, AA/EEO compliance, management of clients' payroll process, employee/labor relations, performance management, employee screening solutions, training and development, as well as, other human resources management related projects. Show less

    • United States
    • Restaurants
    • 700 & Above Employee
    • Server
      • Jul 2008 - Jul 2012

      During my time at Cracker Barrel, I provided excellent customer service by anticipating customers’ needs, attained time management skills by balancing work and school, gained phone communication skills by taking to-go orders, managed positive customer service and accurate orders in a fast paced atmosphere, developed the ability to multi-task by having multiple table section, and achieved “Par Two” Status indicating excellent service performance and ability. During my time at Cracker Barrel, I provided excellent customer service by anticipating customers’ needs, attained time management skills by balancing work and school, gained phone communication skills by taking to-go orders, managed positive customer service and accurate orders in a fast paced atmosphere, developed the ability to multi-task by having multiple table section, and achieved “Par Two” Status indicating excellent service performance and ability.

Education

  • Lipscomb University
    Bachelor of Business Administration (B.B.A.), Human Resource Management
    2009 - 2012

Community

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