Jukka Welling
Product Owner at Istekki Oy- Claim this Profile
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English Professional working proficiency
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Finnish Native or bilingual proficiency
Topline Score
Bio
Credentials
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ITIL 4 Foundation Certificate in IT Service Management
AXELOS Global Best PracticeMay, 2019- Sep, 2024
Experience
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Istekki Oy
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Finland
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IT Services and IT Consulting
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700 & Above Employee
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Product Owner
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Jul 2022 - Present
Product owner for ICMT services
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Service Manager
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Apr 2019 - Aug 2022
Service manager for healtcare services
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Change Manager
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Mar 2018 - Aug 2022
Change manager for ICT and medical systems
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Trinno Oy (Ltd)
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Finland
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E-Learning Providers
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Freelancer e-learning material producer
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May 2017 - Mar 2018
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Wipro
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India
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IT Services and IT Consulting
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700 & Above Employee
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Senior Service Manager
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May 2013 - Apr 2017
Service manager for large (over 2000 users) Software Engineering Environment (SEE) and Software Building services. o Operating according to ITIL processes o E2E responsible for continuity of a running service, and for ensuring service quality and security o Ensuring that Level of Service Availability meets the requirements o Ownership of emergency and escalation situation resolution o Responsible to provide cost efficient and productive solutions for the customers benefit o Key interface between service support teams and business representatives for any important interaction outside standard service delivery o Contributing proactively to innovation, continuous planning and improvement of the running service. o First escalation level for any issue with the service Show less
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Nokia Siemens Networks
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Telecommunications
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1 - 100 Employee
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Development Manager, Global SEE Service
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Dec 2007 - Apr 2013
Development manager and Global Concept Owner for large Windows based Software Engineering Environment (SEE)-, Software Configuration Management (SCM)- and Software Building services. Owner of VAX/VMS mainframe service. o Acting as a main IT interface to collect business requirement for service development and control realization of development o Road mapping and concept work aligned with business priorities o Managing and steering Local Concept Owner (LCO) & Key User network o Action Planning with IT service manager o Budgeting based on action plans o Support Local Concept Owners with business/process issues o Communication of business/process development and operative issues for community o Service development and deployment activities steering o Ensuring end user training and training material availability Show less
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Project Manager / Chief Engineer
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Jan 2000 - Sep 2007
Software Configuration Manager (SCM) for MSC&HLR, BSC and RNC product programs.Project manager in charge of all Software Configuration Management related issues in product programs. Owner and development manager for tools used in Software Configuration Management.
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Senior Engineer
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1999 - 2000
SCM expert and project manager for developing SCM for next generation (3G) telecommunication systems
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Nokia
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Finland
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Telecommunications
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700 & Above Employee
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Group Manager
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1995 - 1998
Team leader for tools and methods development team.
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R&D Engineer
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1992 - 1995
Methods and tools developer for Software Configuration Management area
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Education
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2017 - 2017
University of Tampere
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1989 - 1992
Espoo-Vantaa Institute of Technology
Bachelor of Engineering
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