Juhi Bhatt

UX Researcher at Scaler
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Contact Information
us****@****om
(386) 825-5501
Location
Bengaluru, Karnataka, India, IN
Languages
  • English Full professional proficiency
  • Hindi Full professional proficiency
  • Gujarati Native or bilingual proficiency
  • Marathi Professional working proficiency

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Credentials

  • Conduct UX Research and Test Early Concepts
    Coursera
    Dec, 2022
    - Oct, 2024
  • Build Wireframes and Low-Fedility Prototypes
    Coursera
    Aug, 2022
    - Oct, 2024
  • Start the UX Design Process: Empathize, Define, and Ideate
    Coursera
    Jul, 2022
    - Oct, 2024
  • Foundations of User Experience (UX) Design
    Coursera
    Jun, 2022
    - Oct, 2024
  • Create High-Fidelity Designs and Prototypes in Figma
    Coursera
    Jan, 2022
    - Oct, 2024
  • Learn Emotional Intelligence, the Key Determiner of Success
    LinkedIn
    Dec, 2020
    - Oct, 2024
  • Learning to Teach Online
    LinkedIn
    Dec, 2020
    - Oct, 2024
  • Out and Proud: Approaching LGBT Issues in the Workplace
    LinkedIn
    Dec, 2020
    - Oct, 2024
  • Overcoming Cognitive Bias
    LinkedIn
    Dec, 2020
    - Oct, 2024
  • Using Your Mind to Change Your Brain
    LinkedIn
    Sep, 2020
    - Oct, 2024
  • Counselling Clients affected by COVID-19 Pandemic
    Udemy
    May, 2020
    - Oct, 2024

Experience

    • India
    • E-Learning Providers
    • 700 & Above Employee
    • UX Researcher
      • Sep 2023 - Present

    • User Experience Designer
      • Sep 2022 - Present

    • India
    • Education Administration Programs
    • 700 & Above Employee
    • Student Counsellor, IBDP Psychology and CAS Coordinator
      • Jul 2021 - Jul 2022

    • India
    • Education
    • 1 - 100 Employee
    • Course Coordinator
      • Jan 2021 - Jun 2021

      * Being responsible for day-to-day operations of all courses * Leading and managing a team of faculty members and subject matter experts to ensure efficient delivery of content * Managing after-class activities like content feedback analysis, learning analytics, students' performance analysis to measure students learning and content efficacy * Building and implementing processes to drive efficiencies and reduce costs * Organizing and analyzing data to form data-driven… Show more * Being responsible for day-to-day operations of all courses * Leading and managing a team of faculty members and subject matter experts to ensure efficient delivery of content * Managing after-class activities like content feedback analysis, learning analytics, students' performance analysis to measure students learning and content efficacy * Building and implementing processes to drive efficiencies and reduce costs * Organizing and analyzing data to form data-driven recommendations and executing actionable plans Engaging with the users to continuously improve and finetune offering. Additionally, I also played a role as a parent advisor wherein: * Conducting 1 on 1 sessions with parents to present the different programs available and help them choose the most appropriate one. * Conducting sessions with parents to track their satisfaction with the Delivery Team, and the overall program * Provide feedback to the Experts based on parent interactions to increase User Satisfaction and thereby, Net Promoter Score * Address any concerns raised by Users regarding the program and the course. Show less * Being responsible for day-to-day operations of all courses * Leading and managing a team of faculty members and subject matter experts to ensure efficient delivery of content * Managing after-class activities like content feedback analysis, learning analytics, students' performance analysis to measure students learning and content efficacy * Building and implementing processes to drive efficiencies and reduce costs * Organizing and analyzing data to form data-driven… Show more * Being responsible for day-to-day operations of all courses * Leading and managing a team of faculty members and subject matter experts to ensure efficient delivery of content * Managing after-class activities like content feedback analysis, learning analytics, students' performance analysis to measure students learning and content efficacy * Building and implementing processes to drive efficiencies and reduce costs * Organizing and analyzing data to form data-driven recommendations and executing actionable plans Engaging with the users to continuously improve and finetune offering. Additionally, I also played a role as a parent advisor wherein: * Conducting 1 on 1 sessions with parents to present the different programs available and help them choose the most appropriate one. * Conducting sessions with parents to track their satisfaction with the Delivery Team, and the overall program * Provide feedback to the Experts based on parent interactions to increase User Satisfaction and thereby, Net Promoter Score * Address any concerns raised by Users regarding the program and the course. Show less

    • India
    • Hospitals and Health Care
    • 100 - 200 Employee
    • Clinical Zonal Manager
      • Nov 2019 - Oct 2020

      * Responsible for Case management and Clinical operations at each collaborated centres under Bangalore Zone. * Managing Centre and Client Relationships at each centre. * Conducted Behaviour consultation, camps and awareness workshop on early intervention at Paediatric clinics, Schools, Preschools for teachers, parents and other stakeholders. * Building on Clinical Services both offline in Bangalore zone and online for PAN India. * Managing the team of 5 Child Psychologists… Show more * Responsible for Case management and Clinical operations at each collaborated centres under Bangalore Zone. * Managing Centre and Client Relationships at each centre. * Conducted Behaviour consultation, camps and awareness workshop on early intervention at Paediatric clinics, Schools, Preschools for teachers, parents and other stakeholders. * Building on Clinical Services both offline in Bangalore zone and online for PAN India. * Managing the team of 5 Child Psychologists, mentoring and guiding them for therapeutic intervention and delivering a strong client base for the company. Show less * Responsible for Case management and Clinical operations at each collaborated centres under Bangalore Zone. * Managing Centre and Client Relationships at each centre. * Conducted Behaviour consultation, camps and awareness workshop on early intervention at Paediatric clinics, Schools, Preschools for teachers, parents and other stakeholders. * Building on Clinical Services both offline in Bangalore zone and online for PAN India. * Managing the team of 5 Child Psychologists… Show more * Responsible for Case management and Clinical operations at each collaborated centres under Bangalore Zone. * Managing Centre and Client Relationships at each centre. * Conducted Behaviour consultation, camps and awareness workshop on early intervention at Paediatric clinics, Schools, Preschools for teachers, parents and other stakeholders. * Building on Clinical Services both offline in Bangalore zone and online for PAN India. * Managing the team of 5 Child Psychologists, mentoring and guiding them for therapeutic intervention and delivering a strong client base for the company. Show less

    • India
    • Primary and Secondary Education
    • 700 & Above Employee
    • Hub In-charge
      • May 2019 - Nov 2019

      * Associated with Inclusive Education Cell (IEC)Dept and handled 14 schools under Karnataka Hub. * Mentored and guided each School Counsellors during Monthly visits on IEP, ICP, parent counselling and concerns related to SEN Children. *Drove workshops for students, parent and teachers on awareness of inclusion for SEN students. *Managed Parent Support groups of selected schools during the visits. * Conceptualised Mental Health Month Celebration programs and activities for all 14… Show more * Associated with Inclusive Education Cell (IEC)Dept and handled 14 schools under Karnataka Hub. * Mentored and guided each School Counsellors during Monthly visits on IEP, ICP, parent counselling and concerns related to SEN Children. *Drove workshops for students, parent and teachers on awareness of inclusion for SEN students. *Managed Parent Support groups of selected schools during the visits. * Conceptualised Mental Health Month Celebration programs and activities for all 14 schools under Karnataka Hub. * Relationship Management with each School Principal, teachers and School Counsellors for smooth functioning of IEC dept. Show less * Associated with Inclusive Education Cell (IEC)Dept and handled 14 schools under Karnataka Hub. * Mentored and guided each School Counsellors during Monthly visits on IEP, ICP, parent counselling and concerns related to SEN Children. *Drove workshops for students, parent and teachers on awareness of inclusion for SEN students. *Managed Parent Support groups of selected schools during the visits. * Conceptualised Mental Health Month Celebration programs and activities for all 14… Show more * Associated with Inclusive Education Cell (IEC)Dept and handled 14 schools under Karnataka Hub. * Mentored and guided each School Counsellors during Monthly visits on IEP, ICP, parent counselling and concerns related to SEN Children. *Drove workshops for students, parent and teachers on awareness of inclusion for SEN students. *Managed Parent Support groups of selected schools during the visits. * Conceptualised Mental Health Month Celebration programs and activities for all 14 schools under Karnataka Hub. * Relationship Management with each School Principal, teachers and School Counsellors for smooth functioning of IEC dept. Show less

    • India
    • Education Management
    • 700 & Above Employee
    • School Counselor
      • Jun 2017 - Oct 2018

    • Personalized Learning Counsellor (Consultant Counsellor)
      • Jun 2017 - Oct 2018

      * Case Management of SEN students. * Conceptualized and carried out Functional Behaviour Analysis for classroom observation before IEP/ICP drafting. * Responsible for drafting IEPs & ICPs and holding IEP meetings with all the stakeholders. * Undertook life skills classes & group sessions for elementary and high school students. * Conducted individual counselling and follow up sessions for regular students. * Conducted extensive Behaviour Management sessions for SEN students. *… Show more * Case Management of SEN students. * Conceptualized and carried out Functional Behaviour Analysis for classroom observation before IEP/ICP drafting. * Responsible for drafting IEPs & ICPs and holding IEP meetings with all the stakeholders. * Undertook life skills classes & group sessions for elementary and high school students. * Conducted individual counselling and follow up sessions for regular students. * Conducted extensive Behaviour Management sessions for SEN students. * Conducted Workshops on Parenting, stress management, Puberty, Bullying for parents, students, teachers and allied staff memebers. * Participated in early drafting of gifted students curriculum led by PLC dept. * Brought highest number of positive testimonials of Clinical services of PLC dept (Borivali Branch) in 2017-2018 academic year. * Awarded as the most Optimistic Teacher in 2017-2018 academic year.

    • India
    • Primary and Secondary Education
    • 1 - 100 Employee
    • School Psychologist
      • Aug 2016 - Mar 2017

      * Responsible for undertaking extensive classroom observation and identifying students with academic/special needs. * Provided consultation to parents and teachers on how to handle SEN children in an inclusive set up. * Conducted Seminars on Positive parenting, Bullying, Emotional quotient development and self management for students, Parents, teacher and allied stakeholders. * Participated & volunteered in school's extra curricular events. * Build case and report management… Show more * Responsible for undertaking extensive classroom observation and identifying students with academic/special needs. * Provided consultation to parents and teachers on how to handle SEN children in an inclusive set up. * Conducted Seminars on Positive parenting, Bullying, Emotional quotient development and self management for students, Parents, teacher and allied stakeholders. * Participated & volunteered in school's extra curricular events. * Build case and report management system. * Worked closely with Preschool MIRA with Conscious education system (offshoot of Integral Education system) and provided inputs in identification and management of SEN students. Show less * Responsible for undertaking extensive classroom observation and identifying students with academic/special needs. * Provided consultation to parents and teachers on how to handle SEN children in an inclusive set up. * Conducted Seminars on Positive parenting, Bullying, Emotional quotient development and self management for students, Parents, teacher and allied stakeholders. * Participated & volunteered in school's extra curricular events. * Build case and report management… Show more * Responsible for undertaking extensive classroom observation and identifying students with academic/special needs. * Provided consultation to parents and teachers on how to handle SEN children in an inclusive set up. * Conducted Seminars on Positive parenting, Bullying, Emotional quotient development and self management for students, Parents, teacher and allied stakeholders. * Participated & volunteered in school's extra curricular events. * Build case and report management system. * Worked closely with Preschool MIRA with Conscious education system (offshoot of Integral Education system) and provided inputs in identification and management of SEN students. Show less

  • Navy Children School
    • Colaba, Maharashtra, India
    • School Counsellor
      • Jan 2014 - Jul 2016

      * Responsible for undertaking Counselling Sessions(Individual & Group) for elementary, secondary and high school students. * Conducted Life skill classes across all the grades. * Taught Psychology subject to grade XIth and assisted in teaching grade XIIth. * Drove extensive parental counselling and review board (Parents, Psychiatrist, Paediatrician, Principal, Teachers) meetings with regular follow ups. * Assisted Special Educator for SEN students from junior and senior classes in… Show more * Responsible for undertaking Counselling Sessions(Individual & Group) for elementary, secondary and high school students. * Conducted Life skill classes across all the grades. * Taught Psychology subject to grade XIth and assisted in teaching grade XIIth. * Drove extensive parental counselling and review board (Parents, Psychiatrist, Paediatrician, Principal, Teachers) meetings with regular follow ups. * Assisted Special Educator for SEN students from junior and senior classes in managing behavioural difficulties. * Participated in various school functions and cultural, social events. * Conceptualized and built the psychology lab with all the latest equipment and experiments needed to impart subject knowledge to psychology students. * Represented as a panellist interviewer at Local screening Board for Army Public School in 2014- 2015 Academic year. Show less * Responsible for undertaking Counselling Sessions(Individual & Group) for elementary, secondary and high school students. * Conducted Life skill classes across all the grades. * Taught Psychology subject to grade XIth and assisted in teaching grade XIIth. * Drove extensive parental counselling and review board (Parents, Psychiatrist, Paediatrician, Principal, Teachers) meetings with regular follow ups. * Assisted Special Educator for SEN students from junior and senior classes in… Show more * Responsible for undertaking Counselling Sessions(Individual & Group) for elementary, secondary and high school students. * Conducted Life skill classes across all the grades. * Taught Psychology subject to grade XIth and assisted in teaching grade XIIth. * Drove extensive parental counselling and review board (Parents, Psychiatrist, Paediatrician, Principal, Teachers) meetings with regular follow ups. * Assisted Special Educator for SEN students from junior and senior classes in managing behavioural difficulties. * Participated in various school functions and cultural, social events. * Conceptualized and built the psychology lab with all the latest equipment and experiments needed to impart subject knowledge to psychology students. * Represented as a panellist interviewer at Local screening Board for Army Public School in 2014- 2015 Academic year. Show less

  • Station Health Organisation
    • Colaba, Maharashtra, India
    • Psychiatric Social Worker
      • Sep 2013 - Dec 2013

      * Providing counselling and regular follow ups to the patients coming from Naval community at SHO's family clinics. * Assisting clinical psychologist at SHO's Aarogyadham clinic in scoring and interpretation of psychological tests. * Collaborating with Doctors from Family clinics in identifying cases requiring counselling and psychotherapy. * Had a short stint in heading Nursing dept of INHS Asvini for a project under Supervision of Dy. OIC * Providing counselling and regular follow ups to the patients coming from Naval community at SHO's family clinics. * Assisting clinical psychologist at SHO's Aarogyadham clinic in scoring and interpretation of psychological tests. * Collaborating with Doctors from Family clinics in identifying cases requiring counselling and psychotherapy. * Had a short stint in heading Nursing dept of INHS Asvini for a project under Supervision of Dy. OIC

  • Smile Foundation
    • Mumbai, Maharashtra, India
    • Intern
      • Jan 2013 - Apr 2013

      * Providing counselling and academic assistance to economically backward children in schools that are in collaboration with Smile Foundation Organisation, Mumbai. * Conducted awareness drives for counselling parents of the students on the importance of not skipping school. * Undertook awareness sessions for teachers to identify signs of developmental delay, learning disabilities, ADHD and equipping teachers with various strategies to help children deal with emotional issues. * Providing counselling and academic assistance to economically backward children in schools that are in collaboration with Smile Foundation Organisation, Mumbai. * Conducted awareness drives for counselling parents of the students on the importance of not skipping school. * Undertook awareness sessions for teachers to identify signs of developmental delay, learning disabilities, ADHD and equipping teachers with various strategies to help children deal with emotional issues.

    • School counselor (Intern)
      • Jul 2012 - Oct 2012

Education

  • Birmingham City University
    PGDIE, Educational/Instructional Technology
    2020 - 2021
  • S.N.D.T University
    Master of Arts (M.A.), Counseling Psychology
    2011 - 2013
  • Heart to Heart Counselling centre
    Trained and Certified in Rational Emotive Behavioural Therapy, REBT: Active Directive Therapy
    2015 - 2015
  • Heart to Heart Counselling centre
    Trained and Certified in Person centered counselling, Robert Carkhuff model of personal counselling
    2014 - 2014
  • Mumbai University
    Bachelor of Arts (B.A.), Psychology
    2007 - 2011
  • Arena Animation
    Animator and Graphic Designer, Graphic Designing, Special Fx, 2D and 3D Animation
    2006 - 2010
  • Institute of Human Technology
    Diploma, Integrative Approach in Counselling skills, Theory and Practice.
    2018 - 2019
  • Birmingham City University
    Post Graduate Diploma In International Education PGDE(i), International Education
    2020 - 2021
  • GrowthSchool
    UX mastery mentorship program by Anudeep Ayyagari, Industrial and Product Design
    2022 -
  • DesignWings
    Design bootcamp, Reasearch and design
    2022 -

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