Assistant Manager Publisher Alliance

• Aug 2023 - Present

Content Moderator

• Oct 2021 - Apr 2023

To ensure that all the published content met the company’s quality standards by reviewing it against a checklist of criteria along with editing Change Request (CR) templates to remove inappropriate or offensive material from the app. and sending it to the developer and also to review the whole app. cluster by cluster and ensure that it meets all the policy guidelines.

Content Moderator

• Oct 2021 - Apr 2023

CSA

• Apr 2021 - Oct 2021

• To answer incoming calls and provide the correct resolutions for customers. (Query, complaints and request) • Resolving the customer complaints within a span of time. • Attend mandatory training sessions to stay updated on product. • Input data into the company computer platform (CRM) to keep each customer record updated. • To answer incoming calls and provide the correct resolutions for customers. (Query, complaints and request) • Resolving the customer complaints within a span of time. • Attend mandatory training sessions to stay updated on product. • Input data into the company computer platform (CRM) to keep each customer record updated.