Experience

American Liberty Hospitality

• United States
• Hospitality
• 1 - 100 Employee

• Revenue Manager

  • Oct 2019 - Present

• Revenue Analyst

  • Oct 2017 - Oct 2019



Hilton Worldwide

• India
• Hospitality
• 300 - 400 Employee

• Group Reservations Coordinator

  • Oct 2013 - Oct 2017

  • Provide excellent customer service to internal and external clients• Collaborate with sales, events, and revenue departments to determine room availability an room rate for group travel contracts• Partner with vendors and clients to ensure contract is being met, including concessions and rewards• Cross-train with finance, events, and revenue management departments in applying standards for avoiding attrition and minimizing penalties• Assign room rate for premium rooms and suites by assessing daily reports including internal revenue sources and external market rates• Resolve individual billing discrepancies• Provide effective problem resolution using the “Make It Right” Hilton model by going over and above the customer’s expectations Show less

• Security Officer

  • Nov 2012 - Oct 2013

• Hostess/Server

  • Mar 2010 - Nov 2012