Office Manager

• Jun 2020 - Present

• Responsible for compliance with applicable laws and industry regulations.• Creates and publishes company memos, policy guidelines, handbooks and ensures employee engagement experience.• Prepare and determine hiring criteria.• Verify and ensure onboarding process meets all requirements and adheres to all up-to-date labor and employment laws.• Ensure new employees and new client account data is populated accurately in the database.• Notifies clients and/or recruiters regarding onboarding process issues; collaborates and advice solutions on certain issues and concerns.• Gathers and approves all documentations related to new hires such as I-9s and new accounts including service agreements, non-disclosure agreements and other contracts.

Client Services Manager

• Jan 2021 - Present

AR and Payroll Manager

• Jun 2020 - Present

Payroll Coordinator

• Aug 2019 - Jun 2020

• Verify employee and timekeeping data.• Compute wages, benefits, deductions, etc.• Prepare statements reflecting taxes and company payroll reports for audit purposes.• Update payroll information for new hires, promotions and terminations.• Ensure compliance with policies or relevant industry regulations, tax and deduction laws.• Issue and direct distribution of weekly paychecks for 500+ employees.• Educate employees, answer questions and resolve issues regarding payroll.

Quality Assurance Analyst

• Jan 2016 - Nov 2017

• Audit, inspect and propose measures to correct or improve the company’s process in order to meet established quality standard.• Plan, execute and oversee implementation of well-defined procedures and methods to confirm quality and conformance to specifications and deliverables.• Track, document and report quality assurance levels as well as other KPIs• Provide training and support regarding policies or core operations processes.• Carefully maintain compliant and nonconformance processing through audit records and tracking systems, including root cause analysis and corrective actions.

Client Services Representative

• Mar 2015 - Jan 2016

• Manage and develop client relationships, providing pro-active client support.• De-escalate situations involving conflict, handle complaints and maintain a positive long-lasting partnership.• Review client accounts, process requests, provide updates and information about billing and other account items.• Obtain and share client feedback with management to help make better informed decisions in the future.• Respect clients confidentiality at all times.