Experience

Thermotech, Inc

• United States
• Plastics Manufacturing
• 1 - 100 Employee

• Accounts Receivable/ Credit Manager

  • Apr 2015 - Present

  Monitor Customer Accounts and Accounts Receivable balances by:Review bank accounts for new wire transfers and payments and daily applying thesepayments in the system Worked with IT to automate the previous manual process of reviewing past due accountsby creating reports that are generated directly from the system. What once took 4-6 hours now takes 1-2 hours. Automated invoicing and record keeping for Cash in Advance CustomersGenerate Invoices from Packing SlipsNotify and request payment for past due or missed invoices Notify Sales and New Product Launch of open and unpaid tooling invoicesRelease Accounts Payable wire transfersTrack customer debit memo’s and customer returnsMonitor and generate report of Commercial Issues with Sales Managers and Plant Managers Enter journal entries in the systemReconcile Accounts Receivable with the General LedgerComplete monthly accruals for inter-company transactions, customer debits and openreturnsManage and complete salary performance reviews for direct reports Show less

• Customer Service Representative/NPL Coordinator

  • Jun 1997 - Apr 2015

  Ensure assigned customer requirements and tooling will be met by:Acting as a liaison between the customer and ThermotechBeing the internal focal point for Customer Service communicationEntering customers production orders and forecastsScheduling required delivery datesHandling all customer related questions and complaintsExpediting and tracking deliveries when necessary Track and invoice consignment productWorking closely with the Project Manager and Sales Manager during the new mold processVerifying new project information is accurateEntering master data information into the system for all new projectsEntering orders into the system; this includes new tools, mold changes and material/engineering samplesDistributing information to everyone involved in the processActing as a liaison between the sales personnel, the customer and internal employeesCoordinating and tracking all sample shipments Processing all changes that occur during the new tool build and sampling process, up to thefinal approval of the new toolGenerating and releasing sample jobs in the system for the Project ManagersUpdating monthly metric reports and pivot tables for all open projects. Show less

• Accounts Receivable and Collections Coordinator

  • Jun 1990 - Jun 1997

  Generated customer invoices from packing slipPosted payments to customer accountsMade collection calls on customers over 45 dayReconciled numerous general ledger accountsGenerated Small Book ReportRan Dunn and Bradstreet reports