Experience

Delve Training & Consulting Limited

• Kenya
• Professional Training and Coaching
• 1 - 100 Employee

• Client Experience Program Coordinator

  • Oct 2021 - Present

  >Acting as a liaison between the external customers and the internal departments. >Interacting with clients through email, telephone, and in-person meetings. >Solving customer concerns. > Creating and scheduling content for company's social media platforms. > Creating a positive onboarding experience for new clients. >Creating training manuals and participating in ongoing seminars to enable clients to utilize the product features and benefits. >Cultivating solid relationships with clients. Show less



Focus Medical, Maternity and Rehabilitation center

• Administrator

  • Apr 2019 - Feb 2022

  >Serve as a liaison among governing boards, medical staff and department managers. >Organize, control and coordinate services as per the hospital board regulations. >Evaluate personnel and prepare daily reports. >Oversee the development and implementation of programs and policies for patient services, quality assurance, public relations and department activities. >Ensure that stock levels are adequate and orders are made on time. >Assist with recruitment, consenting, screening and enrollment of personnel. >Filing NHIF claims for patients and ensuring payments have been made. >Resolving patients complains with NHIF. Show less



Mwitari Civil & Building Engineers Limited

• Environmental Health Safety Specialist

  • Jan 2019 - Apr 2019

  >Administered environmental health and safety programs. >Developed and implemented policies and procedures, monitored and documented compliance, produces reports, and consulted with departments on related issues. >Implemented the recycling and hazardous waste management programs in accordance with County's and State's regulations. > Provided information, training, and technical support to staff regarding environmental health and safety programs. >Monitored and maintained records of fire and life safety equipment. Show less



Smartville Phone Hub

• Manager

  • May 2018 - Dec 2018

  >Built product marketing objectives and strategies. >Created product lines and test ideas for market viability. >Determined a product pricing strategy based on production costs, market demand and research. >Managed the company's product team: planning, meetings, monitoring results, and organizing training. >Built product marketing objectives and strategies. >Created product lines and test ideas for market viability. >Determined a product pricing strategy based on production costs, market demand and research. >Managed the company's product team: planning, meetings, monitoring results, and organizing training.



Lapid Leaders Africa

• Kenya
• Education Administration Programs
• 1 - 100 Employee

• Head Of Finance

  • Apr 2017 - Jun 2017

  >Following up on fees payments.>Budgeting.>Ensuring effective utilization and employment of funds.>Facilitating mentors.

• Squad Leader

  • Jan 2017 - Mar 2017

  >Fundraising for the Africa Experience>Training and equipping my team members with necessary leadership and market skills as well as polish their giftings.>Ensure training, learning and volunteer objectives have been met.>Reporting to the Squad Supervisor.