Experience

Town of Danvers - Department of Public Works

• Government Administration
• 1 - 100 Employee

• Administrative Assistant

  • Apr 2004 - Present



TOWN OF DANVERS

• Executive Assistant

  • Jan 2004 - Present

  Responsibilities include but are not limited to: First point of contact for registering participants for Recreation Programs. Input registrations and process payments. Bill and collect outstanding balances. Provide activity rosters for each program and ensure instructors have an up to date roster for each program. Customer Service responsibilities include answering telephone calls, taking messages, arranging meetings, purchasing supplies and processing weekly payroll.. Managed… Show more Responsibilities include but are not limited to: First point of contact for registering participants for Recreation Programs. Input registrations and process payments. Bill and collect outstanding balances. Provide activity rosters for each program and ensure instructors have an up to date roster for each program. Customer Service responsibilities include answering telephone calls, taking messages, arranging meetings, purchasing supplies and processing weekly payroll.. Managed department budget and coordinated Purchase Order processing for bill payments. Input payments and charges into Quick Books Expense Software for the Fun Club program. Process payments, invoices and monthly reports. Track employee payroll and process payment for Fun Club bills/invoices. Coordinate with other departments throughout the Town of Danvers, issues that may arise on a daily basis. Show less



Verizon

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Network Services

  • Jan 1998 - Jan 2003

  Provided Project Management and production support for Access Line Information Systems including coordinating with various IS systems and user groups. Consulted with users for requirements, ensured requirements were implemented, followed through on release planning for system rollouts and enhancements, as well as managing alternative system processes. Provided support for daily operations and new service development. Project Managed the Verizon West Project, where former GTE and former… Show more Provided Project Management and production support for Access Line Information Systems including coordinating with various IS systems and user groups. Consulted with users for requirements, ensured requirements were implemented, followed through on release planning for system rollouts and enhancements, as well as managing alternative system processes. Provided support for daily operations and new service development. Project Managed the Verizon West Project, where former GTE and former Bell Atlantic billing applications worked together to take the best of both systems, determine the best processes of each system and merge them into one final product for easy accountability. Mediated the weekly conference calls and status meetings to review processes, data file layouts, and "terminology/data dictionary" differences. Wrote the business cases and obtained funding for the 2000 - 2003 years budgets for the Network/Finance groups working on the ALIS application. Coordinated with the IS groups to ensure all client requests/dates for projects were scheduled and met. Show less



Verizon

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Manager

  • Jan 1994 - Jan 1997

  I.S. Billing Applications Managed various billing applications in a 24X7 operation. Responsible for the work of various programming staffs consisting of 4 - 15 employees/contractors. Reviewed client requests and worked with numerous groups to schedule releases. Ensured releases were tested thoroughly before being implemented into production. One of four managers, responsible for the "College Hire Program" for the Billing Systems, where we would go out to College job fairs and… Show more I.S. Billing Applications Managed various billing applications in a 24X7 operation. Responsible for the work of various programming staffs consisting of 4 - 15 employees/contractors. Reviewed client requests and worked with numerous groups to schedule releases. Ensured releases were tested thoroughly before being implemented into production. One of four managers, responsible for the "College Hire Program" for the Billing Systems, where we would go out to College job fairs and recruit then interview potential college students for Show less



NYNEX

• Manager

  • Jan 1990 - Jan 1994

  Billing Recovery Team Managed the Billing Recovery Team, (24 X 7) taking a leadership role to ensure customer satisfaction and accuracy in processing corrections to customer bills. Tracked the bill affecting errors that impacted more than 100 Customers. Coordinated / lead meetings or conference calls to discuss the problem, find the cause, arrive at a solution and implement the fix as soon as possible. Once the problem was fixed, the Billing Recovery Team would follow up with the… Show more Billing Recovery Team Managed the Billing Recovery Team, (24 X 7) taking a leadership role to ensure customer satisfaction and accuracy in processing corrections to customer bills. Tracked the bill affecting errors that impacted more than 100 Customers. Coordinated / lead meetings or conference calls to discuss the problem, find the cause, arrive at a solution and implement the fix as soon as possible. Once the problem was fixed, the Billing Recovery Team would follow up with the application responsible, document the trouble and work with that group on the Preventative Action that would need to be taken, to ensure the same problem did not happen again. All failures were reviewed at a monthly meeting attended by the billing applications, Data Center representatives and client representatives. No issue was "closed" until there was full agreement by all groups involved. Effectively resolved user conflicts and issues. Recovered over $4M in the three years this group was funded, Show less