Judy Franz
Senior Consultant at The Northridge Group- Claim this Profile
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Bio
Chris Lewis
I worked with, and for, Judy for about 5 years. She was great to work for. Her leadership helped get us thru many challenges, often with aggressive deadlines. Some how, she always kept the team intact and delivered on time!
Giora Stadler
Judy has proven success in managing large, global IT Managed Services engagements at Amdocs. Her experience includes planning and execution of transition activities, as well as assuring ongoing program delivery, operations stability and driving efficiency. Judy has extensive experience in out-sourcing including building and managing geographically diverse teams, employee re-badge/on-boarding, organizational alignment, knowledge transition, and progression to steady state operations. Judy is an organized, efficient, and extremely competent leader. She is detail oriented and highly attuned to understanding and managing risk. Judy has much experience managing and directing teams and organizations. She demonstrates strong interpersonal skills, including communication, collaboration, support and respect for her teams, peers and clients. In summary, I highly recommend Judy for any position or endeavor that she may seek to pursue. She will be an asset for any organization.
Chris Lewis
I worked with, and for, Judy for about 5 years. She was great to work for. Her leadership helped get us thru many challenges, often with aggressive deadlines. Some how, she always kept the team intact and delivered on time!
Giora Stadler
Judy has proven success in managing large, global IT Managed Services engagements at Amdocs. Her experience includes planning and execution of transition activities, as well as assuring ongoing program delivery, operations stability and driving efficiency. Judy has extensive experience in out-sourcing including building and managing geographically diverse teams, employee re-badge/on-boarding, organizational alignment, knowledge transition, and progression to steady state operations. Judy is an organized, efficient, and extremely competent leader. She is detail oriented and highly attuned to understanding and managing risk. Judy has much experience managing and directing teams and organizations. She demonstrates strong interpersonal skills, including communication, collaboration, support and respect for her teams, peers and clients. In summary, I highly recommend Judy for any position or endeavor that she may seek to pursue. She will be an asset for any organization.
Chris Lewis
I worked with, and for, Judy for about 5 years. She was great to work for. Her leadership helped get us thru many challenges, often with aggressive deadlines. Some how, she always kept the team intact and delivered on time!
Giora Stadler
Judy has proven success in managing large, global IT Managed Services engagements at Amdocs. Her experience includes planning and execution of transition activities, as well as assuring ongoing program delivery, operations stability and driving efficiency. Judy has extensive experience in out-sourcing including building and managing geographically diverse teams, employee re-badge/on-boarding, organizational alignment, knowledge transition, and progression to steady state operations. Judy is an organized, efficient, and extremely competent leader. She is detail oriented and highly attuned to understanding and managing risk. Judy has much experience managing and directing teams and organizations. She demonstrates strong interpersonal skills, including communication, collaboration, support and respect for her teams, peers and clients. In summary, I highly recommend Judy for any position or endeavor that she may seek to pursue. She will be an asset for any organization.
Chris Lewis
I worked with, and for, Judy for about 5 years. She was great to work for. Her leadership helped get us thru many challenges, often with aggressive deadlines. Some how, she always kept the team intact and delivered on time!
Giora Stadler
Judy has proven success in managing large, global IT Managed Services engagements at Amdocs. Her experience includes planning and execution of transition activities, as well as assuring ongoing program delivery, operations stability and driving efficiency. Judy has extensive experience in out-sourcing including building and managing geographically diverse teams, employee re-badge/on-boarding, organizational alignment, knowledge transition, and progression to steady state operations. Judy is an organized, efficient, and extremely competent leader. She is detail oriented and highly attuned to understanding and managing risk. Judy has much experience managing and directing teams and organizations. She demonstrates strong interpersonal skills, including communication, collaboration, support and respect for her teams, peers and clients. In summary, I highly recommend Judy for any position or endeavor that she may seek to pursue. She will be an asset for any organization.
Experience
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The Northridge Group
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United States
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Business Consulting and Services
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1 - 100 Employee
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Senior Consultant
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Nov 2018 - Present
Specialized in engagements focused on contact center solutions, business process optimization, and complex technology implementations. Provides strong program management, as well as technology and operational leadership to ensure clients are leveraging best-in-class processes and maximizing their use of contact center technology. Develops a strong rapport and collaborative approach to assessment, design and implementation efforts allowing for customized recommendations, proactive planning and strategic alignment of approach enabling successful implementation efforts. » Led contact center assessments to optimize business process, technology utilization and improve customer experience. » Led customer experience initiative to design and integrate multi-channel solutions with focus on maximizing the contact center technology capabilities and simplifying the customer experience. » Organizational assessment to standardize and align business processes, technology, and resources to optimize customer support. » Program Managed complex technology initiatives designed to enhance the customer and associate experience while improving contact center operations. Oversaw the technical aspects of the project, requirements through delivery and implementation. Show less
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Amdocs
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Telecommunications
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1 - 100 Employee
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Vice President Information Technology
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2008 - Feb 2018
Full responsibility for managing and directing an IT Transformational program for a Tier 1 Telco. Oversaw all key aspects of the project including program management, requirements, design, development, testing, and delivery. Responsible for client account management and oversight of an extensive application portfolio encompassing a broad spectrum of technologies, languages and databases. Managed a team of 9 direct reports, located across multiple sites and countries; included routine international travel to Operations and Customer sites. Managed annual expense budgets exceeding $100M. Ensured delivery and quality were measured against and met or exceeded contract service levels. Served as on-site IT consultant for executive clients to address inquiries and concerns, nurture professional relationships and close major deals. Provided Pre and Post-Sales support for Legacy Managed Services opportunities focused on major telecommunications and cable companies. Engagements included consulting support, due diligence, operational planning, proposal development, operational terms negotiation, service levels and transition to steady state operations. » Spearheaded the operational transition and integration of new/expanded Managed Services ADM contracts through effective management of employee re-badge/on-boarding, organizational alignment, global staffing, knowledge transition execution and progression to steady state operations. » Managed global staffing, requirements and development of necessary processes, tools and reports while leading on-site operations support for the first implementation of Amdocs Order to Activation product. Show less
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AT&T
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United States
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Telecommunications
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700 & Above Employee
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Assistant Vice President - Customer Care and Marketing Systems
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Aug 1997 - Jul 2008
• Provide delivery maintenance and support for Customer Care applications including Sales Negotiations, Ordering, Marketing, Sales Support and Commissions. The portfolio consists of 250 applications supported by a global staff of 800 (65% based in the USA and 35% in India). • Led IT planning tied to the Amdocs out-source engagement, including Roles and Positions, Applications, Organization, Resources, Management and Working Processes, Service Levels, and Employee Communications. • Led the Consumer Wireline organizational integration (resources and operations) resulting from the corporate acquisition of Bell South by SBC (2007) and the acquisition of AT&T by SBC (2005). • Deployed a standard development process / methodology for use across all IT organizations (~30k resources). Included collaborative work to develop the methodology, process documentation (job aids, tools, and manuals), training and deployment planning and execution, and ongoing support and maintenance. • Managed planning and alternate assignment for ~8000 employees within the IT Consumer Retail organization in preparation for a potential Union work stoppage. • Liaison to Centralized IT delivery organization. Performed Account Management role, including Program and Project Management over-sight for all IT work (delivery and operations) supporting the Consumer Wireline Division. Implemented common Project management methodologies and tools. Developed Client Dashboard and Metrics to communicate on-going health / status of the program. Managed a team of ~ 40 Program Managers. Show less
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Education
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DePaul University - Charles H. Kellstadt Graduate School of Business
Master of Business Administration - MBA, Management Information Systems, General -
Clarke University
Bachelor of Arts - BA, Computer Science
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