Experience

Adp-Automatic Data Processing

• United States
• Financial Services
• 1 - 100 Employee

• Payroll Implementation Specialist II

  • Jun 2018 - Present

  Project Management over Client accounts encompassing Payroll, Human Capital Management, Time Processing systems, etc. Implements Client into comprehensive payroll processing solution. Conducts scheduled interview analysis, validation and learning, and payroll processing meetings/calls. Analyzes existing systems, interface requirements, and business processes. Assigns educational and learning resources to Client. Provides support to Client on platform and system processing inquiries. Maintains a high-level customer service relationship with Client. Collaborates with Client project team and/or departments to provide an efficient delivery of Client service(s) based upon priorities, timeliness and additional issues that may arise. Multi-tasks company processes via different business platforms simultaneously. Consistently, accurately assists including time adjustments, entries, bonus and special payments within required timeframes and ensuring validation and accuracy through utilization of queries/reports. Edits and reviews Work Force Now time records for discrepancies and adjusts accordingly. Calculates and processes retroactive pay. Process manual checks, replacement checks and paid outs ensuring accurate recordation, record keeping and calculation in compliance with all state and federal regulations. Updates banking institution data with the same. Assists in banking matters. Verifies benefit time accruals and ensures accurate payment in accordance with state regulations. Assists all customers with payroll inquiries - both phone and email. Responsible for maintaining payroll policies that comply with state and federal regulations. Strong attention to detail and ability to prioritize tasks. Provides support and assists in training of new payroll process. Provides support to garnishment and tax specialty areas as needed. Review court orders, to ensure the amounts of garnishment, levy and child support are entered. Show less



Chubb

• Insurance
• 700 & Above Employee

• Immediate Solutions Specialist

  • Nov 2016 - Jun 2018

  Duties, Accomplishments & Related Skills: ▪ Self-managed claims for efficient processing times; to include sending a file note to the adjuster working on the claim to dispatch or send an assignment to the body shop. Communicate with repair facilities regarding payments/damages. ▪ Responsible for arranging glass repair requests via the Safelite system, also experience with verifying glass coverage on insurance policies. Ability to demonstrate automotive, property and general liability insurance related claims skills. ▪ Manage vehicle rentals for both policyholders and claimants by navigating and scheduling rentals through third party vendors Enterprise Rentals and Hertz Rentals. Dispatch, manage and send assignments as received. ▪ Accurately entering the first notice of loss information, identifying those claims that require immediate adjuster or supervisor attention. ▪ Respond to status and inquiry calls from customers regarding policy and coverage information within authority. Appropriately transfer calls without inconveniencing the customer. Perform data entry of electronic first notice of loss and attachments. ▪ Actively report trends and/or service issues to the management team to ensure service levels to our customers and business partners are not impacted. ▪ Support an environment of continuous improvement by offering ideas and suggestions to improve the service level provided to our customers as well as help develop more efficient workflows. Show less