Experience

Dial 7 Car & Limousine Service

• United States
• Truck Transportation
• 1 - 100 Employee

• Customer Service Representative

  • Nov 2009 - Present

  Working knowledge of business vision & to answer inquiries, troubleshoot, problem solve, expedite orders & resolution of ongoing client and business concerns.Field and coordinate calls to departments for: orders, refunds and resolve customer grievances.Appeased irate customers, handled complaints based on company and department procedure.Maintained detail contact log for investigation of claims, planned adjustments, and refund.Promoted new products and services, trial, and limited discount special offers to customers.



Liberty National Insurance Company

• Insurance
• 1 - 100 Employee

• Licensed Insurance Agent

  • Jun 2008 - Sep 2009

  Marketed health, life and accident insurance.Spearheaded training sessions to brain storm new ideas for new business to increase client database, and maintain communication with potential clients.Trained insurance agents for scripted and unscripted field work.Taught methods & strategies to control and handle conflicts to closing insurance policies. Marketed health, life and accident insurance.Spearheaded training sessions to brain storm new ideas for new business to increase client database, and maintain communication with potential clients.Trained insurance agents for scripted and unscripted field work.Taught methods & strategies to control and handle conflicts to closing insurance policies.



Healthcare Everywhere, Inc.

• United States
• Hospitals and Health Care

• Payroll and Billing Manager/Placement Coordinator

  • Jan 2007 - Feb 2008

  Verified employment, performed background check, maintained and secured confidential sensitive documentation of potential candidates.Assisted the Chief Financial Officer with billing invoices, wire transfers, payroll, bookkeeping, taxes and quarterly financial reports.Maintained special projects assigned by the president of the company. Verified employment, performed background check, maintained and secured confidential sensitive documentation of potential candidates.Assisted the Chief Financial Officer with billing invoices, wire transfers, payroll, bookkeeping, taxes and quarterly financial reports.Maintained special projects assigned by the president of the company.



Ambassador Agency

• Bulgaria
• Advertising Services

• Administrative Assistant

  • Oct 2006 - Apr 2007

  Corporate and personal written correspondence between executives, management and staff, via letters and interoffice memos.Travel itineraries, plane reservations, hotel accommodations, car rental, restaurants, driving directions.Assisted with in house offsite coordination of conference materials, display booth, information packets and materials for distribution.Track and record travel expenses: meals, credit card receipts, petty cash and out of pocket expenses for departmental expense reports.Organized conference calls, schedule on and offsite conference room, secure equipment and presentation materials and equipment order, order refreshments.



Wells Fargo Home Mortgage

• United States
• Banking

• Office Manager/Customer Service Representative

  • Nov 2001 - Feb 2006

  Verified employment, performed background check, maintained and secured confidential sensitive documentation of potential candidates.Liaised with attorneys, appraisers, and loan officers.Processed and organized documentation for closings. Verified employment, performed background check, maintained and secured confidential sensitive documentation of potential candidates.Liaised with attorneys, appraisers, and loan officers.Processed and organized documentation for closings.