Experience

St. Mary's Bank
• Banking
• 1 - 100 Employee
• Loan Servicing Specialist

  • Jul 2014 - Present


RBS Citizens

• United States

• Loan Specialist

  • 1992 - 2014

  Manchester, NH • Provided high-level customer service to both internal and external customers. • Reviewed and provided feedback for attorney prepared documentation against approval and bank policies, assuring accuracy of information. • Accurately interpreted documentation for loan structure on new loans and modifications, ensuring correct booking on loan system. • Conducted daily monitoring of overdrafts and monetary processing of advances, payments, and payoffs. • Provided administrative support… Show more • Provided high-level customer service to both internal and external customers. • Reviewed and provided feedback for attorney prepared documentation against approval and bank policies, assuring accuracy of information. • Accurately interpreted documentation for loan structure on new loans and modifications, ensuring correct booking on loan system. • Conducted daily monitoring of overdrafts and monetary processing of advances, payments, and payoffs. • Provided administrative support to Relationship and Portfolio Managers. • Manually calculated reconstructions of loans and made appropriate adjustments to system of record. • Maintained working knowledge of non-accruing loans, servicing customers appropriately. • Assisted with conversion of new commercial loan system. Show less



New Dartmouth Bank

• Servicer

  • 1979 - 1992

  Manchester, NH • Conducted commercial loan processing, reconciling deposit accounts and credit references. • Participated in commercial loan system conversion, ensuring accuracy and data integrity.