Experience

Herramental Monterrey SA

• Mexico
• Wholesale
• 100 - 200 Employee

• Gerente comercial

  • May 2023 - Present

  Gerente de Ventas sector Bajio. Distribuidor de suministros industriales: Herramienta, Maquinaria y Equipo para Control de Calidad, mejorando la productividad y eficiencia en los procesos de Manufactura. Gerente de Ventas sector Bajio. Distribuidor de suministros industriales: Herramienta, Maquinaria y Equipo para Control de Calidad, mejorando la productividad y eficiencia en los procesos de Manufactura.



Ternium

• Mexico
• Mining
• 700 & Above Employee

• Jefe de Sector Asistencia Técnica Centros de Servicio

  • Jan 2014 - Jun 2021

  -Responsible to coordinate technical assistance for automotive and service centers sectors with the purpose of maintain customer satisfaction focus on technical service, which include manage scorecards within targets defined, serving OEMs as GM, Nissan, Stellantis and Tier 1&2.-Responsible for compliance with annual reductions in internal quality indicators such as scrap, rework and slow-moving inventory.-Support OEM`s audits ensuring customer centric focus including identification/execution of correct and preventative actions to achieve continuous improvement.-Responsible for the development of negotiation strategies for customer claims, generating a reduction in the Technical Claims Index.-Generate coordination networks between different departments to influence the decision process of the entity to prioritize the voice of the customer achieving the goal of improving performance with the client related to qualitative, administrative or logistical claims.-Leader and responsible of 8 Engineers, develop for them annual plans and goals, motivate them and ensure their accountability and responsibility for accomplish internal and external KPI`s Show less

• Asistencia técnica Automotriz y Metal Mecanica

  • Feb 2011 - Feb 2014

  -Maintain and communicate voice of the customer requirements and expectations, participation in the improvement of products and in the resolutions of qualitative issues using problem solving and analytics tools for permantent preventive and corrective actions (5`s, 8D`s, A3, core tools, PDCA, internal methods).-Managed customer escalations and potentially task force high priority projects from identification to effective closure. Define, implement and enforce effective solutions globally as preventative measures for similar products, processes and locations.-Responsible to improve internal indicators as technical, logistical and administrative claims, on hold material, technical assitence response indicator by developing and implementing continuous improvments plans and actions.-Continous communiation through client visits for advice and follow-up of the product as post-sale service for automotive and service centers sectors (OEM`s and Tier 1, Show less

• Ingeniero de Producto (Abasto de Acero)

  • Feb 2009 - Feb 2011

  Quality support in the steel purchases of HR and CR coils through the development, evaluation and monitoring of the performance of suppliers in order to guarantee the quality of raw material purchasing.