Experience

Shaner Hotels

• United States
• Hospitality
• 200 - 300 Employee

• Front Desk Manager

  • Mar 2021 - Present

  • Anticipates guests’ needs and aids in dispute resolution• Accommodates guest requests as property allows• Adjusts routing and billing as necessary• Schedules agents based on house occupancy counts • Tracks labor and employee hours for Rooms division• Generates reports for daily operations and daily room forecasting • Assists with projects assigned by General Manager • Oversees room conditions and coordinates inventory ordering and tracking with Housekeeping Management• Hands on experience following alarm protocol and local authority intervention• Demonstrates independent judgment and problem solving to meet hotel needs • Trains and motivates all front desk staff according to Shaner values• Handles guest complaints in a constructive and conciliatory manner • Maintains complete knowledge of hotel and grounds features • Communicates with hotel staff on the status of guest rooms• Upsells guest rooms and promoting hotel services• Secures cash balance and payment from all booking types • Maintains a sanitized and neat front desk and common area Show less

• Front Desk Agent/Banquet Operations

  • Jun 2020 - Mar 2021

  • Anticipates guests’ needs and processes guests to their assigned rooms• Accommodates guest requests as property allows• Creates rooming lists for large parties in house • Adjusts routing and billing as necessary• Assists with scheduling on an as needed basis• Generates reports for daily operations and daily room forecasting • Assists with projects assigned by Front Desk Manager • Hands on experience following alarm protocol and local authority intervention• Demonstrates independent judgment and problem solving to meet hotel needs • Trained in Night Audit tasks when need arises• Handles guest complaints in a constructive and conciliatory manner • Maintains complete knowledge of hotel and grounds features • Communicates with hotel staff on the status of guest rooms• Upsells guest rooms and promoting hotel services• Handles cash payments and processing online booking prepayments• Maintains a sanitized and neat front desk and common area• Assisted with small and large group functions, AV, banquets, wedding setups Show less



Shaner Hotels

• United States
• Hospitality
• 200 - 300 Employee

• Sales Coordinator

  • Aug 2019 - Mar 2020

  • Answered phones for sales inquiries and collected booking information • Kept record of daily and weekly events to be detailed • Created Events and guest room blocks using Opera Software • Drafted and sent meeting, guestroom, golf, and wedding contracts to clients • Calculated actual revenue after billing totals weekly • Compiled End of Week Revenue and Weekly Sales Pace Reports • Kept client files organized and filed accordingly • Worked alongside sales managers to provide clients and groups with exceptional preparations and service for their events • Worked with clients to select meeting space setups, food and beverage, timelines for future events • Created detailed meeting space and banquet diagrams for banquet staff and housemen • Updated website and social media marketing posts and e-blasts as needed • Compiled and distributed daily change memo for upcoming events to all departments in hotel • Created promotional material for sales, front desk, and restaurant weekly Show less



Asset Living

• United States
• Real Estate
• 700 & Above Employee

• Senior Leasing Consultant

  • Jan 2019 - Aug 2019

  • Effectively greet, tour, qualify, and sign prospective residents • Conduct all functions necessary to close the sale, including making appointments, generating new leads, conducting tours, maintaining model units, and all necessary follow up needed via phone and email • Complete all leasing paperwork needed prior to move-in • Maintain accurate prospect traffic and leasing data, responding to prospect leads within 24 hours. • Utilize established sales and marketing strategies to increase property traffic, maintain closing ratios and work to achieve and exceed leasing goals • Assist in developing and implementing future resident retention programs • Contribute to the general upkeep and cleaning of office, common areas and model • Assist in implementing and executing marketing outreach daily • Prepares daily report for ownership and management of all leasing and marketing activity, as well as current percentage totals to date • Manage excellent customer service and monitor service request turnaround and responsiveness • Project a favorable image of the community to achieve property objectives and public recognition • Ensure consistency in dealing with residents on all matters • Enforce policies of the community that are delegated by immediate supervisor Show less



Novitas Solutions, Inc.

• United States
• Hospitals and Health Care
• 500 - 600 Employee

• Claims Administrator

  • May 2018 - Dec 2018

  • Processed electronic Medicare claims for payment or denial accordingly • Keyed paper claims for denial or payment • Scanned electronic batches for operator or system errors • Verified paper claims for electronic admission into the CMS system • Routed EOBs and Secondary Insurance claims accordingly • Communicated with Technical Assistants and logged queries via Sharepoint • Processed electronic Medicare claims for payment or denial accordingly • Keyed paper claims for denial or payment • Scanned electronic batches for operator or system errors • Verified paper claims for electronic admission into the CMS system • Routed EOBs and Secondary Insurance claims accordingly • Communicated with Technical Assistants and logged queries via Sharepoint



Servant Keeper

• United States
• Software Development
• 1 - 100 Employee

• Helpdesk Technician

  • Apr 2016 - Mar 2017

  • Provided telephone and remote assistance for software installation • Answered emails and conducted live chat assistance • Logged calls and notated client accounts • Collaborated with co workers to provide best solutions to customer problems • Obtained client information to access assistance needs • Processed sales • Provided telephone and remote assistance for software installation • Answered emails and conducted live chat assistance • Logged calls and notated client accounts • Collaborated with co workers to provide best solutions to customer problems • Obtained client information to access assistance needs • Processed sales



Self-Employed through Care.com

• Harrisburg, Pennsylvania Area

• Childcare Provider

  • Apr 2010 - Aug 2015

  • Provided a safe and happy environment for clients’ children, infant to preteen years, 5 days per week • Participated in community childcare/learning programs • Ensured balanced meals • Provided safe transportation to and from activities • Promoted and encouraged academic studies and activities during non-school hours • Provided a safe and happy environment for clients’ children, infant to preteen years, 5 days per week • Participated in community childcare/learning programs • Ensured balanced meals • Provided safe transportation to and from activities • Promoted and encouraged academic studies and activities during non-school hours



Commonwealth of Pennsylvania

• United States
• Government Administration
• 700 & Above Employee

• Temporary Clerical Pool: Department of Revenue, Department of Public Welfare

  • Mar 2014 - Jul 2014

  • Sorted over 600 paper Tax Returns daily • Sorted tax-related mail to go to downtown Revenue office: Division leader • Assessed Return status and prepared returns to be properly processed • Entered and filed compensation cases accordingly • Delivered scanned cases to appropriate parties • Sorted over 600 paper Tax Returns daily • Sorted tax-related mail to go to downtown Revenue office: Division leader • Assessed Return status and prepared returns to be properly processed • Entered and filed compensation cases accordingly • Delivered scanned cases to appropriate parties



Penn Credit Corporation

• United States
• Financial Services
• 1 - 100 Employee

• Debt Collector

  • Jul 2013 - Jan 2014

  • Made consumer contact and collected monies owed to clients in professional manner via phone • Entered client updates on consumer accounts using software provided • Communicated with third party health insurances and re-billed medical accounts accordingly • Faxed necessary material to facilitate resolution of debt • Recorded electronic payment information • Notated consumer accounts upon contact or upon receipt of written dispute • Navigated county court portals and interpreted fees or costs incurred • Provided customer service and to clients, consumers and legal parties Show less