Judith Amusu (MBA)

Operations Manager at Impact Water
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Contact Information
us****@****om
(386) 825-5501
Location
Lagos State, Nigeria, NG

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Akolawole Shoremi

Judith is a great Leader, selfless, magnanimous, compassionate, and visionary. I have worked in company of outstanding people, Judith remains the best human I ever served under. Her managerial skills turned my life around for good. In periodical contests of tens of Bosses, she repeatedly won the best Team Lead during our years in office. I am privilege to have known her.

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Credentials

  • Program Manager Accredited Certification™
    International Organization for Project Management™ (IO4PM™)
    Jun, 2018
    - Nov, 2024
  • Project Manager Accredited Certification™
    International Organization for Project Management™ (IO4PM™)
    Jun, 2018
    - Nov, 2024
  • Project Requirements Analyst Accredited Certification™
    International Organization for Project Management™ (IO4PM™)
    Jun, 2018
    - Nov, 2024

Experience

  • Impact Water
    • United States
    • Renewables & Environment
    • 1 - 100 Employee
    • Operations Manager
      • Oct 2023 - Present

      Working with country & global team, local school administrators and government leaders to deliver safe water services to schools. Also partnering with manufacturers, other businesses, nonprofits, and impact investors to share risk and achieve scale. Working with country & global team, local school administrators and government leaders to deliver safe water services to schools. Also partnering with manufacturers, other businesses, nonprofits, and impact investors to share risk and achieve scale.

  • Bridge Nigeria
    • Nigeria
    • Education Administration Programs
    • 1 - 100 Employee
    • Program Manager, Schools
      • Oct 2018 - Sep 2023

      KEY ACHIEVEMENTS • Drove improved success on Schools attendance and enrollment KPIs using data driven strategies in supporting Schools Leadership. • Grew the read rate and compliance rate of all Schools communication through the introduction of additional channels of communications and decentralized monitoring portfolios for scalability. • Fostered improved pupil retention and strong advocacy from staff, parents and the community that drove academy growth term in term out through the effective execution of various parent and community engagement programs • Reduced cost of outreach and other parent and community engagement programs yet enriching the experience and outcome by adopting an early review process of all program plans and budgets while leveraging experts’ inputs for improvement and measure of success. • Improved bill clearance and retention over the school session through the use of unique customer friendly approaches that met the core needs of existing parents while strengthening the organization’s policies and core values. • Improved parent attendance at parent events such as the termly Parent Meetings, Parent Teacher Conferences through concerted collaborations with the schools’ team in infusing hybrid attendance options. Show less

  • Tech Mahindra
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Team Lead- Call Centre Operations
      • Dec 2012 - Jul 2017

      Job Description: Relationship Management & Team SupervisionKEY ACHIEVEMENTS• Managed a team of 85 associates, ensuring they delivered high quality customer service on a daily basis.• Trained between 40 - 50 newly employed agents at every NHIP (New Hire Induction Program) on hands-on experience of customer service software and good customer handling skills.• Drove performance management process within the inbound contact center, hence achieving a 200% improvement rate.• Awarded severally for exceptional leadership skills which contributed immensely to the achievement of the overall contact center deliverables:- Star Performer Team Lead 1st Quarter 2016- Pat On The Back Award for making a remarkable difference 3rd Quarter 2015- Cookies Award 3rd & 4th Quarter 2014 Show less

    • Customer Care Executive (Dealers/Trade Helpdesk)
      • Sep 2012 - Dec 2012

      • Dealer SIM Swap resolutions• Ensuring Customer Retention via Customer Relationship Management techniques• Up selling of company products and services • Attend to all dealers enquiries and issues, escalating when necessary

  • Airtel Nigeria
    • Nigeria
    • Telecommunications
    • 700 & Above Employee
    • Customer Care Executive (Outbound Process)
      • Dec 2010 - Sep 2012

      • Managing customers’ relationship with the company• Contact Customers on all segments and update their profiles on network database• Provide customers with information on available services, products and network outlets (Advisory services) and give customer feedback to management about required improvements to existing services• Check for churn or band hopping among customer segments• Assist in customer retention

    • Customer Care Executive (Inbound Process)
      • Apr 2007 - Dec 2010

      • Attending to all calls on customers’ enquiries and issue• Resolution of all customer queries & escalating where necessary• Keeping accurate records of customer interactions, enquiries, comments and complaints• Telemarketing of company’s products and services• Attending to other ad-hoc duties when required• Provision and execution of initiatives within the team to achieve maximum productivity and efficiency

Education

  • National Open University of Nigeria
    Master of Business Administration - MBA, Human Resources Management/Personnel Administration, General
    2010 - 2012
  • University of Ibadan
    Bachelor of Science - BS, Psychology
    2000 - 2004

Community

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