Chief Executive Officer

• Sep 2019 - Present

Founded Honest Hour in 2019 as a very first online emotional support and well-being service for all Myanmar both locally and internationally. Additionally, mental wellness membership programs, specialised mental health care and employee assistance programs are finely exquisitely introduced. Together with the competent team who passionately pave the way to enhance self-management, assisting the mindfulness practices, providing holistic care. Founded Honest Hour in 2019 as a very first online emotional support and well-being service for all Myanmar both locally and internationally. Additionally, mental wellness membership programs, specialised mental health care and employee assistance programs are finely exquisitely introduced. Together with the competent team who passionately pave the way to enhance self-management, assisting the mindfulness practices, providing holistic care.

Executive Director

• Oct 2016 - Apr 2020

-Had responsibility for customer care, business development (Operation) and human resource department. -Contract Oversight; responsible for all the facets of contract development and pinpoint process improvement areas. -Setting up and managing customer care team and achieved "best customer centric ISP in the service area" -Assisted commercial insights to CCO and COO for business strategy "Offering quality service with at an affordable price" in recent price war situation. -Defined and Implemented commercial policy according to new business model/pricing and guided planning/forecasting while overseeing all cross functional coordinations (technical, customer care, sales, billing) process, operation and procedure. -Executed and implemented to raise rate of digital/bank transactions of customer from 5% to 15% over 6 months. -Managed to achieve monthly targeted cashflow from customers while leading the cash collection team. -Performed employee engagement (team building, team assessment tests) and development activities (coaching, external and internal trainings) to endeavour the deadline of projects and milestones in a dynamic work environment. -Led the digital transformation project (CRM,B/OSS, IVR) adopting software to help with operational management and customer experience on digital platforms. -Call Center Management (Financial control/ planning/ operation) -Assist in initial and ongoing operational due diligence of third- party investment representatives and associated firm by coordinating and preparing operational documents to be assessed and participated in entire assessment process. Show less

Fitness Dance Instructor

• Feb 2019 - Sep 2019

Zumba Instructor

• Nov 2016 - Feb 2018

-Instructed and created one of the fun engaging energetic class in town. -Building trustable rapport and managed to improve body mind spirit connection. -Being able to bring an unique experience of Zumba and non-judgmental community. -Instructed and created one of the fun engaging energetic class in town. -Building trustable rapport and managed to improve body mind spirit connection. -Being able to bring an unique experience of Zumba and non-judgmental community.

Intern

• 2016 - 2016